Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Van Wyck

Owen Sound

Summary

Dependable retail and service professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Possess a valid G class license. Completed firearms and restricted firearms courses. (Awaiting license.)

Overview

12
12
years of professional experience

Work History

Part-time Keyholder

Boathouse
04.2024 - Current
  • Assist with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitor associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Manage store personnel by delegating tasks and supervising daily operations.
  • Assist customers in locating specific items
  • Complete returns and exchanges
  • Handle daily cash deposits.

Waitress

Elsies Diner
10.2022 - 02.2023
  • Handled high-pressure situations with composure, maintaining service standards during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Opened and Closed Diner along with the requested duties.

Retail Sales Associate

Value Village
06.2019 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Full Time Key Holder

Garage Clothing Store
08.2016 - 12.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Examined incoming inventory and merchandized store when required.

Hostess/Busser/Waitress

Best Western Inn on the Bay
06.2013 - 06.2016
  • Greeted customers upon arrival.
  • Cleared and cleaned tables in a quick and timely manner to ensure they were ready for the next customers.
  • Took orders, to-go orders and ran room services.
  • Took reservations.
  • Helped run wedding services assisting those who worked in the ballrooms.
  • Helped run the dish-pit when it was needed.

Education

College Diploma - Police Foundations

Georgian College
Owen Sound, ON
09-2025

High School Diploma -

Owen Sound Collegiate And Vocational Institute
Owen Sound, ON
11-2016

Skills

  • Customer service
  • Cash handling
  • Communicate well and effectively with others
  • Works well independently, and with others
  • Capable of working at a quick pace, and in a fast environment
  • Responds well to delegation
  • Capable of building strong relationships and connections with customers and co-workers
  • Ability to multi-task
  • Learns quickly

Languages

English
Native or Bilingual
French
Elementary
Spanish
Limited Working

Timeline

Part-time Keyholder

Boathouse
04.2024 - Current

Waitress

Elsies Diner
10.2022 - 02.2023

Retail Sales Associate

Value Village
06.2019 - 01.2022

Full Time Key Holder

Garage Clothing Store
08.2016 - 12.2018

Hostess/Busser/Waitress

Best Western Inn on the Bay
06.2013 - 06.2016

College Diploma - Police Foundations

Georgian College

High School Diploma -

Owen Sound Collegiate And Vocational Institute

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Jenna Van Wyck