Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jenna Summers

Calgary,AB

Summary

Driven professional with background in managing team environments, looking to transition into new field. Developed skills in team leadership, administrative duties, and client relations within fitness studio and office settings. Committed to leveraging these transferrable skills to drive success and efficiency in new role.

Overview

18
18
years of professional experience

Work History

Studio Manager

Orangetheory Fitness
04.2017 - Current
  • Using our lead management system, booking new to studio guests in for first classes and following up for membership sales.
  • Touring new guests with the goal of selling them a membership on their first visit to studio.
  • Communicate with clients and adhere to their needs.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Hired, trained/mentored and supervised studio staff for timely, accurate and high-quality task completion.
  • Streamlined studio operations by implementing efficient scheduling and project management systems. Ex: Created sales, membership and task trackers using Excel.
  • Created a social media presence online helping attract a wider variety of leads and possible new membership sales

Assistant Manager of Operations

Big Sky Fitness
02.2022 - 10.2022
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Administrative duties included, but were not limited to, scheduling a team of 20+ employees, processing cancellations, membership freezes, payment collection
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Using Microsoft Teams, kept staff up to date on schedule changes, promotions and sales tracking.

Client Advisor

RBC Royal Bank
10.2006 - 06.2015
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Processed daily transactions such as deposit's, bill payments, and wires.
  • Was first point of contact for concerns. Working to understand their goals and come up with a solution.
  • Ran a fraud prevention workshop for seniors after branch hours.
  • Booked appointments for clients based on what their needs and goals were.
  • Cash management, balancing the branch at the end of the night and ordering for the ATM's connected to the branch.

Education

High School Diploma -

Henry Wisewood
Calgary, AB

Skills

  • Outreach event coordination
  • Customer service
  • Computer skills
  • Process improvement
  • Studio management
  • Problem resolution
  • Training and development
  • Hiring and training

Accomplishments

200hr Yoga Teacher Training Certificate- August 2020

Languages

English
Native or Bilingual

Timeline

Assistant Manager of Operations

Big Sky Fitness
02.2022 - 10.2022

Studio Manager

Orangetheory Fitness
04.2017 - Current

Client Advisor

RBC Royal Bank
10.2006 - 06.2015

High School Diploma -

Henry Wisewood

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Jenna Summers