Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Small

Carbonear

Summary

Experienced with patient care coordination, ensuring seamless transitions and support. Utilizes compassionate communication and resource management to improve patient experiences. Knowledge of healthcare systems and patient advocacy enhances ability to navigate complex medical environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Care Navigator/ Health Service Specialist

Fonemed North America
06.2023 - 09.2024
  • Registered and prioritized patients for nurse triage; Priority would be based on symptoms, with the most urgent having a higher priority.
  • Experience working in both Canadian and American health via Telehealth, with additional training and studies to work with and better understand the history and culture of our indigenous population.
  • Able to adapt to high stress situations to act quickly and efficiently in both medical and mental health emergencies.
  • Answered incoming calls from patients and doctors, calls were transferred to the nursing team, or if a patient is calling in, the call would be registered and triaged for nurse call back.

Receptionist

Extendicare (Guildwood Nursing Home)
05.2022 - 03.2023
  • Answer phone calls using multiline phone to answer questions or transfer to appropriate team member, as well as acted as main email and phone operator for general and billing inquiries, and appointments.
  • Experience working in Accounts Payables, receiving and paying bills using ELMO.
  • Greeted visitors, determined purpose of their visit, and directed visitors to appropriate person or service.
  • Maintain records as required and performed clerical work as assigned following all policies and procedures; maintaining current and orderly filing system.

Covid Assessment Center Clerk

Quinte Health Care (Belleville General Hospital)
12.2021 - 02.2022
  • Answer phone calls and emails to assist patients in booking appointments for vaccines and swabs as well as provide them with their results as required.
  • Update Covid swab results on patients file in Meditech.

Medication Care Partner

Quinte Gardens Retirement Residence
01.2021 - 12.2021
  • Assisted residence with daily living activities, such as bathing, getting ready for day/retiring at end of day, porting residents to and from meals and events and so much more.
  • Completed all appropriate patient documentation during each shift, disposed of medications according to company policy and procedure, patient medication orders.
  • Administered medications as prescribed by physician including: narcotics and other controlled substances, insulin, puffers, eye drops, and other day to day medications as required.

Personal Support Worker/ Medication Care Partner (Brief Covid Contract)

Doon Village Retirement Residence
05.2020 - 07.2020
  • Assisted residence with daily living activities, such as bathing, getting ready for day/retiring at end of day, porting residents to and from meals and events.
  • Completed and passed Medication Care Partner Exam with a 94%.
  • Administered medications as prescribed by physician including: narcotics and other controlled substances, insulin, puffers, eye drops, and other day to day medications as required.
  • Completed all appropriate patient documentation, disposed of medications according to policy and procedure, completed medication order requests.

Team Coordinator (1 year Contract)

CarePartners
05.2018 - 05.2019
  • Scheduled patients and nurses using AMIGO, CIMS, WorkFlo, and Outlook.
  • Trained and mentored new employees.
  • Demonstrated extreme professionalism when maintaining patient’s personal privacy in accordance to the set privacy and policies and procedures.
  • Fast-Paced environment with intense attention to detail.

Cancer Research Assistant

Memorial University of Newfoundland (Faculty of Medicine)
12.2015 - 08.2017
  • Lab duties included but were not limited to: Prepare slides for immunofluorescences.
  • Analyze proteins by SDS-PAGE immunoblotting.
  • Data entry.
  • Kept lab clean, sterile and organized.

Education

Diploma - Addiction Counseling

ICAM
12.2024

Practical Nursing Diploma -

Fanshawe College
Woodstock, Ontario
01.2020

Hospital Ward Clerk Certificate -

St. Lawrence College
Kingston, Ontario
04.2018

Bachelor of Science - Nutrition

Memorial University
St. John's, NL
01-2017

Skills

  • Use of professional applications/programs including: AWS, InContact, PHMS, MS Office, Meditech, EMAR, WorkFlo, ELMO, AMIGO, CIMS
  • Able to work independently or in a team, excelling in fast paced environments
  • Experience in medical recordkeeping and scheduling
  • Effective Communication Skills
  • Detail Oriented, with strong problem solving, time management and multitasking abilities
  • Enjoys working with the public, with a strong comprehension for patient confidentiality and data security
  • A leader who is trustworthy, dependable, responsible, motivated and positive
  • Self-starter that is willing to take initiative when learning or taking on new tasks

Certification

  • High Five Certification- Leadership
  • Medication Care Partner Certified
  • Combating Medicare
  • HIPAA and PHIA certified
  • Standard Mental Health First Aid Certified
  • Healthcare worker First Aid training/CPR

Timeline

Health Care Navigator/ Health Service Specialist

Fonemed North America
06.2023 - 09.2024

Receptionist

Extendicare (Guildwood Nursing Home)
05.2022 - 03.2023

Covid Assessment Center Clerk

Quinte Health Care (Belleville General Hospital)
12.2021 - 02.2022

Medication Care Partner

Quinte Gardens Retirement Residence
01.2021 - 12.2021

Personal Support Worker/ Medication Care Partner (Brief Covid Contract)

Doon Village Retirement Residence
05.2020 - 07.2020

Team Coordinator (1 year Contract)

CarePartners
05.2018 - 05.2019

Cancer Research Assistant

Memorial University of Newfoundland (Faculty of Medicine)
12.2015 - 08.2017

Diploma - Addiction Counseling

ICAM

Practical Nursing Diploma -

Fanshawe College

Hospital Ward Clerk Certificate -

St. Lawrence College

Bachelor of Science - Nutrition

Memorial University

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Jenna Small