Jenna Shirey
Santa Ana
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Cotton On Body. Skilled in training staff and implementing effective visual merchandising strategies, driving sales growth and enhancing customer satisfaction. Adept at inventory management and decision-making, ensuring operational excellence in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager/ Store Manager
Cotton On Body
04.2021 - Current
- Assisted in managing daily operations and ensuring store efficiency.
- Collaborated with team members to enhance customer experience and satisfaction.
- Implemented visual merchandising strategies to optimize product presentation.
- Trained new staff on company policies and operational procedures.
- Monitored inventory levels, conducting regular stock audits for accuracy.
- Developed promotional displays to drive sales during peak seasons.
- Analyzed sales data to identify trends and improve product offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cash Wrap Supervisor
Adidas
03.2019 - 04.2021
- Supervised cash wrap operations to ensure efficient transaction processing and customer service excellence.
- Trained and mentored staff on POS systems, enhancing team performance and accuracy in daily transactions.
- Implemented inventory management procedures, optimizing stock levels and reducing discrepancies at cash wrap stations.
- Analyzed sales data to identify trends, informing promotional strategies and improving customer engagement initiatives.
- Ensured compliance with company policies regarding cash handling, minimizing errors and safeguarding financial assets.
- Evaluated individual cashier performance metrics regularly to provide constructive feedback aimed towards continuous improvement.
- Coordinated breaks and shift changes for cashiers, ensuring continuous coverage during busy periods.
Retail Keyholder
Lucky Brand
07.2017 - 04.2019
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Maintained accurate inventory levels through regular stock checks and management systems.
- Provided training to new team members on operational procedures and customer service standards.
- Executed cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliation.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Monitored sales performance, identifying trends for improved store outcomes and customer engagement.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
Education
Villa Park High School
Orange, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Sales growth
Languages
English
Full Professional
Timeline
Assistant Manager/ Store Manager
Cotton On Body
04.2021 - Current
Cash Wrap Supervisor
Adidas
03.2019 - 04.2021
Retail Keyholder
Lucky Brand
07.2017 - 04.2019
Villa Park High School
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