Jenna Sassano
Thousand Oaks
Summary
Passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others. Experienced in icing, decorating, packaging, labeling and pricing bakery products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Cake Decorator
Wholefoods
countryside fl
04.2024 - 08.2025
- Managed inventory of baking supplies and decorated cake ingredients efficiently.
- Assisted customers with custom cake orders, understanding their preferences clearly.
- Operated bakery equipment for mixing, baking, and cooling cakes as needed.
- Assisted in the production of cakes, cupcakes, cookies, and other desserts.
- Planned and designed creative cake decorations to meet customer's specifications.
- Applied finishing touches such as drizzles, glazes, meringues, and icing decorations.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Cake Decorator
Publix
Palm Harbor
04.2021 - 04.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
Head Cake Decorator
Sweeties Delights Bakery
Bradenton
04.2019 - 04.2021
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Developed seasonal promotional offerings to boost sales during traditionally slow periods within the industry.
- Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
- Worked with clients to design custom cake decorations.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Decorated cakes according to customer requests and themes.
- Fulfilled custom cake and decoration orders.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Learned the basics of fondant art and fondant care.
Cake Decorator
Baskin Robbins Franchisee
Ruskin
04.2018 - 04.2019
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills, and attention to detail.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept the work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines, and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to the company's pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used a variety of baking and decorating tools, such as mixers, carving tools, and confectionery products.
Education
Pastry And Baking Arts - Baking
Manatee Technical College
Bradenton, FL01.2020
Skills
- Cake decoration and fondant art
- Baking equipment operation
- Food safety compliance
- Custom cake consultations
- Effective communication
- Mass production efficiency
Certification
- Baking and Pastry Arts Certified
- Food handlers Servsafe certification
Certification Year
2020
Timeline
Lead Cake Decorator
Wholefoods
04.2024 - 08.2025
Cake Decorator
Publix
04.2021 - 04.2024
Head Cake Decorator
Sweeties Delights Bakery
04.2019 - 04.2021
Cake Decorator
Baskin Robbins Franchisee
04.2018 - 04.2019
Pastry And Baking Arts - Baking
Manatee Technical College
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