- Passionate about balancing physical health with mental and emotional wellness
- Passionate about sciences, physical heath, and mental health
- Spin Instructor at Pace Spin Studio
- All types of exercise (weight training, pilates, high-intensity interval training, yoga, biking, running)
- Nutrition/cooking and practicing a balanced lifestyle
Jenna Robinson
Kelowna
Summary
Hard-working individual with a proven track record as Store Manager at Lavender and Grace Jewelry, specializing in customer service and team leadership. Demonstrates strong problem-solving and communication skills, complemented by exception organizational abilities and cash handling experience. Committed to fostering positive relationships with clients and enhancing staff performance in fast-paced environments, ensuring a positive experience for all. Well versed with task prioritization and effective time management. Aspires to bring a welcoming atmosphere for all clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Lavender and Grace Jewelry
04.2024 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Server
Eldorado Resort
05.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
Eldorado Resort
05.2019 - 05.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Bachelor of Science - Biochemistry
Univesity of British Columbia
Kelowna, BC05-2024
High School Diploma -
Okanagan Mission Secondary School
Kelowna, BC06-2019
Skills
- Customer service
- Problem-solving and decision making skills
- Collaboration and teamwork
- Multitasking and organization
- Team leadership and management
- Friendly, positive attitude, and exceptional interpersonal skills
- Outstanding communication skills
- Reliability and exceptional time management
- Data analysis and research abilities
- Cash handling
- POS experience
- Strong work ethic and passion for learning
- Experience with POS systems
- Opening and closing procedures
Certification
- Serving it Right (May 2021)
- Spin Instructor (Pace Spin Studio, 2025)
Interests
Timeline
Store Manager
Lavender and Grace Jewelry
04.2024 - 03.2025
Server
Eldorado Resort
05.2021 - 08.2022
Restaurant Hostess
Eldorado Resort
05.2019 - 05.2021
Bachelor of Science - Biochemistry
Univesity of British Columbia
High School Diploma -
Okanagan Mission Secondary School
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