Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Reis

Surrey

Summary

At Mackie's Place, I excelled in enhancing guest satisfaction and streamlining service operations, demonstrating exceptional communication and order accuracy. My adaptability and team collaboration skills led to significant improvements in customer service quality, setting new standards for efficiency and personalized attention in high-pressure environments. I'm seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Host

Mackie's Place
08.2024 - Current
  • Collaborated with team members to maintain clean, organized, and well-stocked shelves for enhanced shopping experiences.
  • Implemented feedback mechanisms to continuously improve service quality.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
  • Input orders accurately into POS terminal, to ensure customer satisfaction.

Education

Honour Secondary School
Surrey, BC
07-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Order accuracy
  • Customer service expertise
  • Point of sale systems

Languages

English

Timeline

Host

Mackie's Place
08.2024 - Current

Honour Secondary School

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Jenna Reis