Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Reda

Montreal,QC

Overview

5
5
years of professional experience

Work History

Senior Representative Payment Processing

Fairstone Bank
09.2021 - Current
  • Takes bank files and run scripts to ensure efficiency in posting payments to clients accounts.
  • Resolves and removes error codes that block payments from being applied correctly.
  • Investigates missing payments and resolve 10-15 per day.
  • Resolves country wide incidents, closing 230 tickets per month. Including: refunds, payoffs, missing payments and fee payments.

Senior Representative Centralized Lending

Fairstone Bank
09.2018 - 08.2021
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Strengthened client relationships through excellent communication skills and consistent follow-up.
  • Improved team efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to achieve shared objectives and project milestones.
  • Answered questions quickly via email or return phone call within 8 hour period

Education

Bachelor of Arts - Contemporary English Literature

Concordia University
Montreal, QC
07.2018

Skills

  • Project Oversight
  • Relationship Building
  • Telephone Etiquette
  • Project Management
  • Organizational skills
  • Problem-solving abilities
  • Account management
  • Sales expertise
  • Data analysis

Languages

English
Native or Bilingual
French
Full Professional
Italian
Professional Working

Timeline

Senior Representative Payment Processing

Fairstone Bank
09.2021 - Current

Senior Representative Centralized Lending

Fairstone Bank
09.2018 - 08.2021

Bachelor of Arts - Contemporary English Literature

Concordia University

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Jenna Reda