Overview

Work History

Education

Skills

Languages

Timeline

Jenna Reda

Montreal,QC

Overview

5

5

years of professional experience

Work History

Senior Representative Payment Processing

Fairstone Bank

09.2021 - Current

Takes bank files and run scripts to ensure efficiency in posting payments to clients accounts.
Resolves and removes error codes that block payments from being applied correctly.
Investigates missing payments and resolve 10-15 per day.
Resolves country wide incidents, closing 230 tickets per month. Including: refunds, payoffs, missing payments and fee payments.

Senior Representative Centralized Lending

Fairstone Bank

09.2018 - 08.2021

Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
Strengthened client relationships through excellent communication skills and consistent follow-up.
Improved team efficiency by streamlining processes and implementing time-saving strategies.
Collaborated with cross-functional teams to achieve shared objectives and project milestones.
Answered questions quickly via email or return phone call within 8 hour period

Education

Bachelor of Arts - Contemporary English Literature

Concordia University

Montreal, QC

07.2018

Skills

Project Oversight
Relationship Building
Telephone Etiquette
Project Management
Organizational skills

Problem-solving abilities
Account management
Sales expertise
Data analysis

Languages

English

Native or Bilingual

French

Full Professional

Italian

Professional Working

Timeline

Senior Representative Payment Processing

Fairstone Bank

09.2021 - Current

Senior Representative Centralized Lending

Fairstone Bank

09.2018 - 08.2021

Bachelor of Arts - Contemporary English Literature

Concordia University