Jenna Ramos

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
• Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
• Enhanced store security by identifying and reporting suspicious activities.
• Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
• Learned duties for various positions and provided backup at key times.

• Operated range of heavy equipment on regular basis with advanced skill.
• Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
• Ensured timely project completion with efficient execution.
• Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
• Met project demands consistently through careful and consistent operation of heavy equipment.
• Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
• Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
• Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
• Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
• Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
• Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
• Strengthened adherence to environmental regulations, implementing best practices for waste management.
• Contributed to enhanced team morale, sharing knowledge on equipment handling with newer operators.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Improved patient well-being by providing compassionate and attentive personal care.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
• Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
• Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
• Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
• Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
• Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
• Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
• Utilized universal precautions and infection control principles in all aspects of care.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted patients with self-administered medications.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Same as previous job tasks.

(see previous job description)