Jenna Quinn
Toronto,ON
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Account Manager
Encore
01.2024 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Organized joint sales calls with current customers and outside vendors.
Sales and Account Manager
Toben
08.2022 - 12.2023
- Negotiated prices, terms of sale and service agreements.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Managed client portfolios for top clients such as TD, RBC, EY, META, Torys LLP
- Establish and nurture strong relationships with key decision-makers stakeholders and C-suit executives within organizations
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Created proposals for new and repeat customer business transactions.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
Manager
Waxon Laser
03.2020 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Event Manager & Guest Relations Manager
King Taps
01.2018 - 03.2020
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with VIP guests
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Generated ideas to enhance and expand current event offerings.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Coordinated with sales and marketing teams to publicize and promote events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Education
Associate of Arts - Performing Arts
Randolph College
Toronto, ON08.2017
Skills
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Strategic account development
- Business Development
- Account development
- Detail-oriented
- Team building expertise
- Business Relationship Management
- Team Oversight
Languages
English
Native or Bilingual
Certification
- Mental Health First Aid
- Emergency First Aid
Timeline
Sales and Account Manager
Encore
01.2024 - Current
Sales and Account Manager
Toben
08.2022 - 12.2023
Manager
Waxon Laser
03.2020 - 07.2022
Event Manager & Guest Relations Manager
King Taps
01.2018 - 03.2020
Associate of Arts - Performing Arts
Randolph College