Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JENNA Pottle

Saint John

Summary

Experienced Business Process Officer skilled in optimizing operations for growth and profitability. Expert in analyzing, designing, and implementing efficient processes. Adept at leading cross-functional teams and fostering a culture of continuous improvement. Ready to drive operational excellence and deliver measurable results.

Overview

9
9
years of professional experience

Work History

Business Process Officer

TD Insurance
06.2021 - Current
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Balancer in Customer Assistance

TD Insurance
01.2019 - 06.2021
  • Represented Customer Assistance as a Subject Matter Expert for multiple procedure updates and projects
  • Identified and suggested new software to improve efficiency and save money on paper costs
  • Daily reconciliations of payments and adjustments in both insurance systems (GPS and AS400)
  • Responsible for fielding and completing audit inquiry requests
  • Contacts French and English customers to resume their payment schedule, while resolving any conflicts and concerns they may have
  • Complete a quarterly audit to ensure all balances are being collected and followed up on accordingly
  • Organizes team work plan, and schedule for audit reports to ensure all tasks are being completed.

Operations Officer IV

TD Insurance
02.2015 - 12.2018
  • Responsible for taking inbound and outbound calls with our partners and customers, and providing a consistently excellent customer service
  • Completing daily assigned tasks in an efficient and timely manner
  • Provided training and mentorship to new employees
  • Participated in special projects for the Underwriting team.

Education

Bachelors in Business Administration, Human Resource Management, Essay Writing, Organizational Behavior -

University of New Brunswick
01.2018

Skills

  • Business Process Mapping
  • Process Analysis
  • Workflow Management
  • Process Improvement

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Business Process Officer

TD Insurance
06.2021 - Current

Balancer in Customer Assistance

TD Insurance
01.2019 - 06.2021

Operations Officer IV

TD Insurance
02.2015 - 12.2018

Bachelors in Business Administration, Human Resource Management, Essay Writing, Organizational Behavior -

University of New Brunswick

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JENNA Pottle