Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jenna Peterson

Calgary,AB

Summary

Focused and versatile professional with over 3 years of customer service experience. Dedicated to customer satisfaction and engagement. Works great under pressure and is a team leader with a positive mindset. Looking for more experience within the work field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Educator

Lululemon Athletica
08.2023 - 02.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise by arranging according to size or color with tags being visible.
  • Helped customers complete purchases, locate items, and join membership programs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Greeted guests into an inclusive and uplifting environment

Seasonal Worker

Spartan Race Canada
05.2023 - 10.2023
  • Cultivated strong relationships with customers to build loyalty.
  • Built strong systems to register racers in a timely manner.
  • Set up and take down registration equipment every day.
  • Reduced wait times for racers by effectively managing the flow of incoming registrations.
  • Providing extra support in registration when working with kids and families.
  • Developed strong relationships with coworkers through effective communication skills.
  • Assisted team in setting up and dismantling equipment and tools to use for construction.

Store Manager

Supplement King
02.2022 - 02.2023
  • Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, negative inventory, recent sales goal and GardaWorld drop off/pick ups.
  • Trained and guided team members to maintain high productivity and excellent performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Fulfilled and inputted orders into the POS system
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Summer Server

The Park Kitchen & Bar
07.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Checked guests' identification before serving alcoholic beverages.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked with POS system to place food and drink orders, and manage bills.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.

Host, Expo And Bar Back

Earls Restaurant Ltd
07.2021 - 02.2022
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Read out orders and check for accuracy once prepared
  • input and package DoorDash orders
  • Assisted managers with quickly resolving service- and food-related issues.


Education

Kinesiology

Mount Royal University
Calgary, AB
04.2028

High School Diploma -

Ernest Manning High School
Calgary, AB
06.2022

Skills

  • Team mindset
  • Leadership experience
  • Positive attitude and perseverance
  • Responsibility and determination
  • Problem-solving skills
  • Effective communication skills
  • Money Handling
  • Customer Service
  • Hospitality service expertise
  • Menu Memorization
  • Customer Relationships
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Time Management
  • Decision-Making
  • Table Bussing

Languages

English

Certification

  • Canadian Red Cross Babysitting Course- completion and certification
  • Standard First Aid and CPR course- completion and certification
  • ProServe- completion and certification
  • Worksite Safety Violence and Harassment- completion and certification

Timeline

Educator

Lululemon Athletica
08.2023 - 02.2024

Seasonal Worker

Spartan Race Canada
05.2023 - 10.2023

Summer Server

The Park Kitchen & Bar
07.2022 - 09.2022

Store Manager

Supplement King
02.2022 - 02.2023

Host, Expo And Bar Back

Earls Restaurant Ltd
07.2021 - 02.2022

Kinesiology

Mount Royal University

High School Diploma -

Ernest Manning High School

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Jenna Peterson