Jenna Papatsie
Limestone
Summary
Proven expertise in elevating customer experiences, demonstrated through a dynamic role at North Mart, where exceptional service standards were not just met but surpassed. Skillfully blends interpersonal communication with problem-solving abilities, ensuring customer satisfaction and loyalty. Achieved notable improvement in customer service efficiency, showcasing a blend of hard and soft skills without relying on numerical data.
Overview
2025
2025
years of professional experience
Work History
Customer Service
North Mart
- Anticipated guests' needs and delivered excellent customer service.
- Supported team with customer service issues, voids and returns.
- Elevated customer satisfaction by optimizing customer service communication protocols.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Established long-term customer relationships by providing exceptional customer service.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Provided exceptional customer service to residents, resolving issues professionally and promptly.
- Expedited checkout process for efficient customer service during peak hours.
Food and Drink Server
KFC
- Provided exceptional customer service, addressing any complaints or concerns promptly and professionally.
- Promoted a fun atmosphere for guests through attentive service combined with upbeat communication skills.
- Enhanced customer satisfaction by providing timely and accurate drink orders.
- Managed cash transactions accurately, maintaining accountability for all financial exchanges during shifts.
Childcare Assistant
Hamlet Daycare
07.2023 - 09.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Read and told stories to promote and support overall language development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Associate Of Arts -
Attagoyuk Illasavik
Nunavut Skills
- Customer service skills
- Dining customer service
- Customer service standards
- Professional customer service
Languages
English
Elementary
Timeline
Childcare Assistant
Hamlet Daycare
07.2023 - 09.2024
Customer Service
North Mart
Food and Drink Server
KFC
Associate Of Arts -
Attagoyuk Illasavik
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