Donald Christopher Roy

Work History

Sobeys Head Office

New Glasgow, NS

02.2020 - Current

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Validated results and performed quality assurance to assess accuracy of data.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Monitored compliance and filing requirements in conjunction with staff and management.
Assessed data modeling and statistics to integrate high-level business processes with data rules.
Researched and adopted new technologies to add value to existing offerings.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.

Home Depot Canada Appliances

01.2018 - 01.2020

Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Rogers, HGS

Liverpool, NS

09.2016 - 07.2017

Troubleshooting with customers about their services with Rogers cable, internet and home phone
Making changes to customers cable packages
Resetting customers passwords to their accounts and services with Rogers
Taking payments for overdue accounts
Answering questions and solving any issues with customers services, adding and removing limitations to accounts.