Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jenna Morcom

Vancouver,Canada

Summary

Results-driven Program Manager with extensive experience in business operations and event management. Proven ability to lead projects from conception through successful delivery, ensuring alignment with strategic goals. Recognized for exceptional team leadership and a strong capability for big-picture thinking that drives organizational success. Committed to leveraging skills to enhance operational efficiency and project outcomes.

Overview

12
12
years of professional experience

Work History

Program Manager, Meetings & Events

JLL
Vancouver, BC
04.2023 - Current
  • Hired, built, and trained a team of event professionals (three team members).
  • Oversaw all aspects of the Events Team, supporting up to 500 Amazon internal events annually.
  • Developed and implemented event-related processes, procedures, and business workflows, ensuring successful and timely project delivery.
  • Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
  • Oversaw event production, logistics, and budget management, maintaining a $1 million annual budget while delivering high-quality events.
  • Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Conducted performance reviews for team members, and identified successes and opportunities for improvement.
  • Established and maintained relationships with vendors and external partners to support program objectives.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.

Assistant Program Manager, Meetings & Events

JLL
Vancouver, BC
01.2022 - 04.2023
  • Led a team of two, responsible for supporting all events within Amazon offices in the Vancouver and Toronto regions.
  • Act as the first point of escalation, providing support and direction, onboarding, and the main liaison between our client and the team.
  • Plan and manage the overall program budget, accounting, purchase orders, and purchases.
  • Assist and manage the execution of the events strategy and details with the events team, clients, customers, and vendors.
  • Planned and executed a series of Tier 1 events successfully in both regions.
  • Building strong relationships with key Amazon customers, promoting the GREF Events program, and ensuring they are set up for success when hosting events within the Amazon campuses.

Manager, Event Programs

Hines
Vancouver, BC
04.2020 - 12.2021
  • Manage the local team to support all events taking place within Amazon corporate buildings in the Vancouver region.
  • Act as the first point of escalation, providing support and direction, onboarding, and the main liaison between our client and the team.
  • Serve as an expert in event management, event logistics, event operations, and event marketing for clients.
  • Plan and manage the overall program budget, accounting, purchase orders, and purchases.
  • Successfully led several large-scale projects to further expand the Amazon GREF Program within the North American Region (North American Customer Support Team, for example, which is now based in Nashville).
  • Created great relationships with all Amazon clients, which resulted in successful events and an increase in the number of events held within the YVR region.
  • Managed and exceeded personal and team goals in 2020 and 2021.
  • Software Used: MS Office, Adobe, OneNote, Quip, and Amazon Programs.

Manager, Conference & Events

Pan Pacific Vancouver
Vancouver, BC
09.2017 - 03.2020
  • Focus on large conferences with both function space and guest room requirements.
  • Confirm all event-related and housing information with clients and organizers.
  • Organize information for all departments through detailed event orders, floor plans, resumes, and rooming lists in a professional and timely manner.
  • Vendor management, RFP process, budget management, contracts and agreements, site inspections with clients, committees, and boards throughout the event planning process.
  • Successfully executed several city-wide conventions (over 4,000 attendees) that took place in Vancouver, BC, in 2018-19 (USCAP, SIGGRAPH, AAP, Teradata, ARVO, NeurIPS).
  • Created great relationships with clients, which resulted in repeat business growth.
  • Managed and exceeded personal/team goals and KPIs in 2018 and 2019.
  • Software Used: MS Office, Adobe, Opera, Social Tables, PassKey, and Cvent.

Producer, Event Services

PDW Inc.
Vancouver, BC
01.2017 - 09.2017
  • Create cutting-edge, innovative, and engaging social experiences for conference and event attendees.
  • Research, source, and organize all creative and logistical elements required for events and conferences (from the concept stage to activation on-site).
  • Vendor management, RFP process, budget management, contracts and agreements
  • Executed and supervised various on-site elements of event operations, including personnel, entertainment, décor, and rentals.
  • Produced and launched TED 2017 at the Vancouver Convention Centre.
  • Produced and organized two international conferences in Songdo, South Korea, and Los Angeles, USA.

Executive, Conference & Events

Accor Hotels
Melbourne, Australia
06.2015 - 07.2016

Coordinator, Conference & Events

Accor Hotels
Melbourne, Australia
10.2012 - 06.2015

Education

Advanced Diploma - Event Management

Swinburne University
Melbourne, Australia
01.2010

Diploma - Tourism, Events & Marketing

Capilano University
Vancouver, BC, Canada
01.2008

Skills

  • Effective Organizational Skills
  • Project management
  • Budget Management
  • Recruitment and hiring
  • Onboarding and training
  • Collaborative Team Engagement
  • Innovative Problem Solving
  • Vendor and client relationship management

Affiliations

  • Avid Movie Lover
  • Moving my body
  • Reading (love my Kindle!)
  • Cooking and trying new recipes and foods
  • Sports (playing them and watching them!)
  • Traveling

References

References available upon request.

Timeline

Program Manager, Meetings & Events

JLL
04.2023 - Current

Assistant Program Manager, Meetings & Events

JLL
01.2022 - 04.2023

Manager, Event Programs

Hines
04.2020 - 12.2021

Manager, Conference & Events

Pan Pacific Vancouver
09.2017 - 03.2020

Producer, Event Services

PDW Inc.
01.2017 - 09.2017

Executive, Conference & Events

Accor Hotels
06.2015 - 07.2016

Coordinator, Conference & Events

Accor Hotels
10.2012 - 06.2015

Advanced Diploma - Event Management

Swinburne University

Diploma - Tourism, Events & Marketing

Capilano University

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Jenna Morcom