Jenna Mohabir

Toronto,ON

Summary

Knowledgeable Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability and productivity. Organized and systematic with natural relationship-building and leadership talents.

Overview

years of professional experience

Work History

Supervisor/Operations Manager

Bath and Body Works

Mississauga , ON

2021.09 - Current

Engaged employees to create safe, energetic work environment through feedback and recognition.
Oversaw implementation of procedures, goals and objectives within operations.
Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
Built and developed employee talent to drive engagement, resulting in advancement within company.
Developed action plans based on analysis findings and implemented solutions.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Recruited, interviewed and selected employees to fill vacant roles.

Store Manager

Godiva Chocolatier

Toronto , ON

2013.11 - 2021.06

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Strengthened work flow productivity by hiring, managing and developing top talent.

Front Desk Receptionist

Fraser Simms Reid & Spyropoulos LLP

Toronto , ON

2012.03 - 2013.06

Handled payment processing and provided customers with receipts and proper bills and change.
Received incoming calls and coordinated with staff to fulfill customer requests.
Responded to inquiries and room requests made online, by phone and via email.
Drafted professional business documents, spreadsheets and correspondence.
Scheduled appointments and maintained and updated appointment calendars.
Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Bachelor of Arts - Social Science

York University

Toronto, ON

05.2018

Skills

Managing Operations and Efficiency
Team Leadership
Administration and Reporting
Teamwork and Collaboration
Training and Development
Scheduling and Coordinating

Hiring and Training
Problem Resolution
Business Analysis and Reporting
Customer Service
Interpersonal Relations
Time Management

Timeline