Jenna Mohabir
Toronto,ON
Summary
Knowledgeable Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability and productivity. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Supervisor/Operations Manager
Bath and Body Works
Mississauga, ON
09.2021 - Current
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Developed action plans based on analysis findings and implemented solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and selected employees to fill vacant roles.
Store Manager
Godiva Chocolatier
Toronto, ON
11.2013 - 06.2021
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Front Desk Receptionist
Fraser Simms Reid & Spyropoulos LLP
Toronto, ON
03.2012 - 06.2013
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Bachelor of Arts - Social Science
York University
Toronto, ON05.2018
Skills
- Managing Operations and Efficiency
- Team Leadership
- Administration and Reporting
- Teamwork and Collaboration
- Training and Development
- Scheduling and Coordinating
- Hiring and Training
- Problem Resolution
- Business Analysis and Reporting
- Customer Service
- Interpersonal Relations
- Time Management
Timeline
Supervisor/Operations Manager
Bath and Body Works
09.2021 - Current
Store Manager
Godiva Chocolatier
11.2013 - 06.2021
Front Desk Receptionist
Fraser Simms Reid & Spyropoulos LLP
03.2012 - 06.2013
Bachelor of Arts - Social Science
York University
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