Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Jenna Mohabir

Jenna Mohabir

Toronto,ON

Summary

Knowledgeable Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability and productivity. Organized and systematic with natural relationship-building and leadership talents.

Overview

11
11
years of professional experience

Work History

Supervisor/Operations Manager

Bath and Body Works
Mississauga , ON
2021.09 - Current
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
  • Developed action plans based on analysis findings and implemented solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Recruited, interviewed and selected employees to fill vacant roles.

Store Manager

Godiva Chocolatier
Toronto , ON
2013.11 - 2021.06
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Front Desk Receptionist

Fraser Simms Reid & Spyropoulos LLP
Toronto , ON
2012.03 - 2013.06
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Bachelor of Arts - Social Science

York University
Toronto, ON
05.2018

Skills

  • Managing Operations and Efficiency
  • Team Leadership
  • Administration and Reporting
  • Teamwork and Collaboration
  • Training and Development
  • Scheduling and Coordinating
  • Hiring and Training
  • Problem Resolution
  • Business Analysis and Reporting
  • Customer Service
  • Interpersonal Relations
  • Time Management

Timeline

Supervisor/Operations Manager

Bath and Body Works
2021.09 - Current

Store Manager

Godiva Chocolatier
2013.11 - 2021.06

Front Desk Receptionist

Fraser Simms Reid & Spyropoulos LLP
2012.03 - 2013.06

Bachelor of Arts - Social Science

York University
Jenna Mohabir