Summary
Overview
Work History
Education
Skills
Training Programs
Timeline
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Jennifer McCurdy

Summary

For several years I have worked in different healthcare and customer service settings such as clinics and community care. I am currently a Manager for Aritzia and have obtained a Bachelor of Arts degree from Wilfrid Laurier University, and an OTA/PTA diploma from Mohawk College. With a genuine and nurturing nature, combined with a professional and ambitious approach, I possess the primary skills needed in my field, including resolving issues, supervising employees, and directing administrative services and tasks. I am very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Floor Manager

Aritzia
09.2019 - Current
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Organized and managed a rolodex of 30 team members, setting daily and weekly objectives and goals in order to drive performance and maximize sales
  • Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.

OTA/PTA

Ross Rehabilitation
05.2022 - 01.2024
  • Organize and schedule clients according to each client's specific needs
  • Community integration and at home assessments completed daily.
  • Case file review with the clients interdisciplinary team to distinguish a treatment plan.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Administrative Assistant

CBI Health
06.2021 - 06.2022
  • Handled all OHIP and Bundle of Care Intake/discharges to ensure proper formatting for billing.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for practitioners by scheduling appointments strategically while considering priorities and minimizing conflicts.

Education

Occupational Therapy & Physiotherapy Assistant -

Mohawk College
Hamilton, ON
09.2021

Bachelor of Arts -

Wilfrid Laurier University
Waterloo
10.2019

Skills

  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Strong organizational abilities with a track record in efficiently organizing calendars, appointments, and managing incoming and outgoing phone calls
  • Adaptable and quick to learn in a fast-paced environment
  • Proven ability to empathize with and calm upset customers, while problem solving and providing conflict resolution promptly
  • Effective verbal and written communication skills with the ability to listen attentively, convey information clearly, and maintain a professional and friendly tone
  • Proven ability to excel in interdisciplinary teams by fostering open communication, mutual respect, and shared commitment to project success

Training Programs

OBIA/Brock University Neurorehabilitation: Assisting Recovery and Function in Everyday Life Following Brain Injury (Level 1)

Timeline

OTA/PTA

Ross Rehabilitation
05.2022 - 01.2024

Administrative Assistant

CBI Health
06.2021 - 06.2022

Floor Manager

Aritzia
09.2019 - Current

Occupational Therapy & Physiotherapy Assistant -

Mohawk College

Bachelor of Arts -

Wilfrid Laurier University

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Jennifer McCurdy