Jenna Maunula
Thunder Bay,ON
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Toromont CAT
04.2023 - Current
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed estimates by costing materials, supplies, and labour.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Assisted as acting Supervisor, coordinating efficiently and prioritized Field Service jobs
Branch Administrator/Product Coordinator
Toromont Cat
10.2022 - 04.2023
- Demonstrate a safe and healthy working environment
- Answer multi-line phone systems, for 4 branches routing calls, delivering messages to staff and greeting clients
- Amending Accounts Payable, receiving payments including from other offices, cashing cheques, and depositing payments, settling daily credit card and debit transactions, performing month-end and year-end for office finances
- Regular use of DBS, Service Scheduler, Sales Link, CODA, Toromont programs including SKI, AR and Invoice Image Lookup
- Sending PowerPoint presentations to customers to update them visually with progress updates on current rebuilds
- Inputting, spellchecking, and clarifying various segments required for machines for shop and field service provided by technicians
- Creating Purchase Orders for all departments, managing local purchases and review work orders
- Contacting multiple vendors to obtain invoices as well as to provide any necessary Purchase Orders
- Problem solving, active follow-up with customers, vendors, and staff
- Opening work orders, checking for service letters where applicable and warranty status and verifying customer pay arrangements.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Administrative Assistant
MNP llp
08.2018 - 10.2022
- Answer multi-line phone systems, routing calls, delivering messages to staff and greeting clients
- Generate reports and type letters in Word, edit and restructure proposals and presentations
- Coordinate and schedule office meetings and client appointments for team members
- Create more efficient workspace by proactively anticipating department needs
- Sort, distribute and package office mail and record incoming and outgoing shipments for corporate records
- Process invoices using secure payments for clients as well as process payments for insolvency clients.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale
Optical Assistant
Harbourview Optometry Centre
05.2015 - 08.2018
- Input patient information and exam findings into electronic medical record systems to facilitate accurate record keeping
- Navigated relevant legislations, insurance, and government programs
- Assisted with insurance questions, eligibility, social assistance, insurance and status coverage
- Engaged positively with patients, staff, retailers, and manufacturer representatives to carry out successful office and patient related work
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
- Assisted patients with proper fitting eyewear and recommendations to address prescription requirements
- Conducted social media and in-store marketing and advertising for promotions
- Coordinated events and promotions with various vendors and retail manufactures
- Attended seminars and educational programs to further understand various materials, new technological and medical advancements.
Optical Sales Associate
PEARLE VISION
07.2011 - 05.2015
- Assisted with insurance questions, eligibility, and prior authorizations for eyewear
- Assisted patients with proper fitting eyewear to meet prescription requirements
- Conducted product demonstrations to highlight features and promote positive interactions and experiences
- Processed accurate credit, debit, check and cash sale transactions for customer orders
- Engaged with customers re: store loyalty programs and benefits
- Worked well with clients, staff, and other stores to provide exceptional service.
Education
Pre-Health -
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.2019
BACHELOR OF ARTS - English
Lakehead University
Thunder Bay, ON01.2008
Skills
- Result and detail oriented
- Positive interpersonal interactions & communication
- Ability to implement administrative procedures & interpret legislation
- Document and file management
- Confidentiality and data protection
- Organizational and coordination skills
- Team and client engagement
- Strong Work Ethic
- Critical Thinking
- Workflow Optimization
- Computer Proficiency
- Invoice Processing
Certification
- Certified Red Cross First Aid & CPR 2024
Timeline
Service Advisor
Toromont CAT
04.2023 - Current
Branch Administrator/Product Coordinator
Toromont Cat
10.2022 - 04.2023
Administrative Assistant
MNP llp
08.2018 - 10.2022
Optical Assistant
Harbourview Optometry Centre
05.2015 - 08.2018
Optical Sales Associate
PEARLE VISION
07.2011 - 05.2015
Pre-Health -
Confederation College of Applied Arts And Technology
BACHELOR OF ARTS - English
Lakehead University
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