Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
Generic

Jenna Marchand

Edmonton,AB

Summary

Dedicated to client-centered care, I bring a wealth of experience in addressing the unique needs of individuals with complex behaviours and diagnoses. Proficient in handling developmental disabilities, my expertise extends to psychology research and assessments. Self-driven and adaptable, I thrive in dynamic work environments, demonstrating strong interpersonal, communication, and writing skills. I am characterized by a quick learning ability and a positive attitude. Whether working independently or collaboratively within a team, I consistently contribute to a dedicated and cohesive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Family Child and Youth Care Worker

Catholic Social Services
05.2022 - Current
  • Engage with youth through community activities and in the program; while following each clients routine and outlined behavioural interventions
  • Medication Administration and Medication Representative Duties (i.e., coordinating with the pharmacy, update documentation and the team on client medication changes, complete monthly medication audits)
  • Child and/or youth case management
  • Worked as part of a team with children, youth, families, and other professionals.
  • Offers enhanced care with flexible learning approach for clients.
  • Experience in group home and in-home settings providing guidance and encouragement to parents and their child/youth through physical and emotional support.

Respite Care Worker

Carol Alderson
09.2020 - 02.2022
  • Provide care to two male adults with Fragile X Syndrome, autism, and ADHD
  • Ensure their regular care and personal hygiene
  • Ensure they receive the proper medications at a specified time
  • Follow a strict behavioural plan to ensure they stay regulated
  • Provide and engage in activities such as reading, crafts, and drawing.

Respite Worker

Kids Without Limits
01.2020 - 10.2020
  • Supported children and adolescents with autism and/or developmental delays
  • Planned activities within the home, neighbourhood, and in the community for the children
  • Ensured safe transportation of children from their homes into the community to engage in stimulating activities.

Server

Chartwell Retirement Residences
04.2019 - 07.2019
  • Adhere to the seniors requests and make sure their food meets their dietary restrictions
  • Clean and sanitize all surfaces after each dinner service and wash dishes according to sanitation standards
  • Set the tables accurately according to banquet and restaurant style standards, at the end of every meal.

Kitchen Staff/Cashier

A&W Restaurants Canada
09.2018 - 01.2019
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
  • Maintained high standards of customer service in high-volume, fast-paced operations
  • Prepared various menu items according to customers' orders or supervisors' instructions, following approved procedures.

Deli Clerk/Customer Service

Sobeys
10.2016 - 08.2017
  • Checked the refrigerated and frozen cases and restocked items when product levels were low
  • Ensured that refrigerated and frozen items were properly stored at the correct temperatures to comply with food safety rules
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

Education

Master's Degree in Counseling -

City University
Edmonton, AB
04.2025

BSc in Psychology -

University of Alberta
Edmonton, AB
04.2022

Skills

  • Proficient in Microsoft Office (5 years)
  • R Programming (1 year)
  • Food Preparation (3 years)
  • Caregiving (2 years)
  • Developmental Disabilities Experience
  • Behavioral Management
  • Care Plan Management
  • Childcare
  • Meal Planning and Preparation
  • Daily Living Assistance
  • Verbal and Written Communication Skills
  • Medication Management and Administration

Volunteer Experience

University Learning Assistant

Independent Research Study at the University of Alberta - Edmonton, AB

May 2021 to July 2021

• Mediated online forums for a junior undergraduate Psychology course in which I already completed.

• Led supplementary study sessions for undergraduate students and answered any questions regarding the course content and syllabus.

• Coordinated with the professor and my ULA peers to discuss positive learning interventions that can be used in a classroom setting.


Swimming Coach

Special Olympics - Edmonton, AB

November 2019 to September 2020

• Ensuring proper routines are followed during stretch times before swimming, and throughout swimming.

• Participate in swimming by engaging with each individual directly and showing them proper form while swimming.

• Dealing with a wide range of unique individuals (ranging from youth to adults) with a wide array of disabilities.

Certification

  • Criminal Record Check (with vulnerable sector check), 02/01/22
  • Child Intervention Check, 02/01/22
  • First Aid & CPR Level C, 2023 to 2026
  • Non-Violent Crisis Intervention, 05/01/22
  • Mental Health First Aid for Youth, 06/01/23 to Present
  • Medication Administration, 05/01/22
  • Foundations for Caregivers, 10/01/23 to Present
  • Defensive Driving, 10/01/23 to Present
  • Boundaries Workshop
  • Compassion Fatigue/Vicarious Trauma
  • EFT: Attachment Science in Practice, to be completed February 2024

Languages

English
Native or Bilingual

Timeline

Family Child and Youth Care Worker

Catholic Social Services
05.2022 - Current

Respite Care Worker

Carol Alderson
09.2020 - 02.2022

Respite Worker

Kids Without Limits
01.2020 - 10.2020

Server

Chartwell Retirement Residences
04.2019 - 07.2019

Kitchen Staff/Cashier

A&W Restaurants Canada
09.2018 - 01.2019

Deli Clerk/Customer Service

Sobeys
10.2016 - 08.2017

Master's Degree in Counseling -

City University

BSc in Psychology -

University of Alberta

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Jenna Marchand