Jenna MAHA
Summary
Dynamic and results-driven waitress with extensive experience at Allo Mon Coco, excelling in customer service and complaint resolution. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in menu recommendations and fostering relationships, ensuring memorable dining experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Waitress
L'ouefrier
Montreal, QC
01.2026 - Current
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Assisted in menu knowledge, guiding guests through food and beverage selections.
- Oversaw order accuracy, collaborating with kitchen staff to ensure efficient request fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments accurately, ensuring timely transactions for all customers.
Waitress
Allo Mon Coco
Montreal, QC
10.2024 - 01.2026
- Managed order accuracy by collaborating with kitchen staff to streamline request fulfillment.
- Conducted training sessions for new staff on service protocols and restaurant operations.
- Resolved guest complaints promptly to ensure high levels of customer satisfaction.
- Orchestrated team collaboration during peak hours to optimize service delivery.
- Navigated high-pressure situations with composure to uphold exceptional service standards during peak shifts.
- Executed efficient management of multiple tables and orders to enhance service delivery.
- Managed cash register and credit card machine operations to ensure efficient transaction processing.
- Oversaw cleanliness and organization of server areas to optimize operational efficiency.
- Enhanced customer satisfaction by delivering proactive service and promptly resolving concerns.
- Fostered strong relationships with regular customers through proactive engagement and personalized attention to preferences.
- Oversaw comprehensive opening, closing, and shift change responsibilities to enhance operational efficiency.
Waitress (Evening)
Vices & Versa
Montreal, QC
03.2023 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline service and enhance menu offerings.
- Trained new waitstaff on restaurant protocols, enhancing team performance and service quality.
- Resolved customer complaints effectively, maintaining positive dining experiences and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Bar/Front Staff Manager
Allo Mon Coco
Montreal, QC
05.2021 - 10.2024
- Created high-quality coffee beverages, smoothies, and milkshakes to enhance customer satisfaction.
- Crafted a variety of alcoholic cocktails, including sangria, martinis, and mimosas, to enhance guest experience.
- Oversaw daily operations to guarantee efficient service delivery.
- Facilitated training and mentorship for staff on optimal product handling and customer interaction techniques.
- Optimized service processes through implementation of workflow improvements, enhancing productivity and minimizing errors.
- Engineered employee schedules to enhance staffing efficiency during peak business hours.
Education
No Degree - Food And Nutrition
University of British Columbia
VancouverSkills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Order taking
Attention to detail
Decision-making
Safe food handling
Handling complaints
Menu recommendations
Food running
Memory retention
Order accuracy
Complaint resolution
Active listening
Time management
Relationship management
Upselling techniques
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Waitress
L'ouefrier
01.2026 - Current
Waitress
Allo Mon Coco
10.2024 - 01.2026
Waitress (Evening)
Vices & Versa
03.2023 - 05.2025
Bar/Front Staff Manager
Allo Mon Coco
05.2021 - 10.2024
No Degree - Food And Nutrition
University of British Columbia