Jenna MacDonald
Truro,NS
Summary
Organized self employed Lash tech, proficient in computer spa programs, product sales, and customer appointment set-up.
Providing a clean and comfortable space for clients to feel relaxed comfortable during their service(s). Athletic and active, keeping up to date with sports, physical activity and a healthy lifestyle.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Esthetician
Self-employeed
09.2010 - Current
- Full clientele for 8+ years
- Workspace kept clean, organized and well-stocked for upcoming appointments.
- Prompt and ontime for client appointments.
- Organized booking system for my clients.
- Maintain personal, yet confidential and professional relationships with my clients.
Server
Shaw's Landing
07.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Banquet Server
Fox Harb'r Resort & Spa
09.2011 - 06.2013
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Esthetician
Fox Harb'r Resort & Spa
09.2010 - 05.2013
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
Education
No Degree - Esthetician
Concepts School of Cosmetology
Halifax, NS08-2010
High School Diploma -
Cobequid Educational Centre
Truro, NS06-2009
Skills
- Customer service, personable
- Athletic
- Multiple POS systems trained
- Quick to learn
- Upselling capabilities
- Superior attention to detail
- Sanitization
- Scheduling
- Sales background
Languages
English
Full Professional
Spanish
Elementary
Timeline
Server
Shaw's Landing
07.2022 - 09.2022
Banquet Server
Fox Harb'r Resort & Spa
09.2011 - 06.2013
Esthetician
Self-employeed
09.2010 - Current
Esthetician
Fox Harb'r Resort & Spa
09.2010 - 05.2013
No Degree - Esthetician
Concepts School of Cosmetology
High School Diploma -
Cobequid Educational Centre
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