Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Macalma

Elk Grove

Summary

Dedicated individual with vast sales and leadership experience. Skilled in planning, team management, problem solving, marketing, customer service, building and keeping rapport, and handling money. Proven ability to oversee event logistics, from conceptualization to completion, while maintaining strong focus on teamwork and adaptability. Reliable and results-driven, with strong skills in negotiation and client relations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Orangetheory Fitness
08.2024 - Current
  • Interviewed possible candidates. Trained new sales associates to ensure consistent performance across the team.
  • Collaborated with management to develop promotions and marketing initiatives that boosted overall sales.
  • Greeted members and built relationships with members to promote long term business growth.
  • Create a system for all types of celebrations to increase member community base.
  • Plan parties/ events to promote upcoming specialty workouts.

Owner/Operator

In My Mind Collection
08.2022 - Current
  • Provided friendly and engaging customer service to customers. Building rapport between customers, other vendors and market hosts.
  • Source and purchase materials.
  • Analyzed market trends and competitor strategies to develop new products and services.
  • Managed all aspects of the daily operations including creating inventory, budgeting, pricing, content creation, and scheduling events to vend at.
  • Created detailed business plans outlining strategies for growth and expansion.
  • Setup, run and break down all events.

Assistant Manager

Roundtable
07.2019 - Current
  • Interviewed potential job candidates, trained new employees, and communicated with team to meet store goals.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Managed daily operations of the store, including scheduling staff, assigning cleaning tasks, handling money, overseeing inventory, and handling food orders.
  • Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
  • Built relationships with regular customers, ensuring the best customer service to all.
  • Ensured cleanliness of all stations through shift.

Market Intern

Rising Soul
10.2021 - 01.2022
  • Collect inventory, set up and take down of booth, as well as working Rising Soul booth.
  • Network with other vendors and market hosts, greet customers, provide any help during shopping process, and maintain an aesthetic area.
  • Manage money, report feedback of markets, and photograph for social media.
  • Distributed business cards and displayed signage to promote product.
  • Gained experience, exposure and knowledge of career-specific procedures and systems.

Sales Representative

Cutco
12.2020 - 02.2021
  • Developed and maintained relationships with customers to ensure repeat business.
  • Attended scheduled training sessions and department meetings to build expertise.
  • Generated leads and maintained lists of prospective customers.
  • Communicated product features, advantages, and benefits to customers.

Education

High School Diploma -

Franklin High School
Elk Grove, CA
06.2020

Skills

  • Operations Oversight
  • Business Planning
  • Customer Retention
  • Innovative and Visionary
  • Merchandise displays
  • Sales negotiation
  • Team leadership
  • Staff training and development

Certification

Seller Permit

Timeline

Lead Sales Associate

Orangetheory Fitness
08.2024 - Current

Owner/Operator

In My Mind Collection
08.2022 - Current

Market Intern

Rising Soul
10.2021 - 01.2022

Sales Representative

Cutco
12.2020 - 02.2021

Assistant Manager

Roundtable
07.2019 - Current

High School Diploma -

Franklin High School

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Jenna Macalma