Jenna Lungu
Santa Barbara
Summary
Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success, and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Dean: a Coffee Shop
09.2024 - Current
- Trained and mentored new baristas on coffee brewing techniques and customer service standards.
- Managed inventory levels, optimizing stock usage and minimizing waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Conducted regular quality checks on beverages to maintain high product standards.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Shift Lead
Backyard Bowls
04.2021 - 09.2024
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Supervised staff during shift changes and ensured transition went smoothly.
- Delegated tasks to employees and monitored activities and task completion.
- Provided assistance to customers with inquiries, requests and complaints.
- Greeted customers warmly upon arrival and provided them with information about products or services available.
Team Member
Blaze Pizza
02.2019 - 03.2021
- Collaborated with team members to maximize productivity and efficiency.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Built and maintained working relationships with peers and upper management.
Education
Associate of Science - Nursing
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Davis Senior High School
Davis, CA06-2020
Skills
- POS system operation
- Staff training and development
- Goal setting and tracking
- Team collaboration and leadership
- Positive and professional
- Collaborative team management
- Operations monitoring
Certification
Certification of completion: Management and Leadership Skills for First-Time Supervisors and Managers
References
References available upon request.
Timeline
Shift Lead
Dean: a Coffee Shop
09.2024 - Current
Shift Lead
Backyard Bowls
04.2021 - 09.2024
Team Member
Blaze Pizza
02.2019 - 03.2021
High School Diploma -
Davis Senior High School
Associate of Science - Nursing
Santa Barbara City College