Jenna Lilley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Vehicle Inspection Services
01.2021 - 02.2024
- Booking in customers vehicles/trucks for safety inspections
- Processing vehicle details once inspection was completed by mechanics, supplying a safety sticker for vehicle when passed
- creating invoices and taking customer payments
- processing of vehicle registration, license plates, road user charges, preparing documents for importing a vehicle to NZ
- Creating VIN plates for new imported vehicles to New Zealand
- Dealing with customer complaints
Office Administrator
Temuka Motors 2015 Ltd
01.2016 - 12.2019
- Dealt with all customer enquiries, booking in vehicles, ordering parts and supplies for the workshop
- Creating invoices and taking payments
- Facilitated operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials for the workshop
- Payroll and scheduling for all staff members
Exhibitor Services Coordinator
Global Experience Specialists
07.2013 - 10.2015
- Setting up/tearing down of conference events
- Managed communication between event organizers, exhibitors, and venue staff for execution of event logistics.
- Tracking, logging and coordinating receipt of and shipping out of -exhibitor shipments for trade shows
- Invoicing and taking payments for customer orders for there exhibit booths
- Dealing with phone/email enquires
- Creating exhibitor manuals on excel
Front Desk Receptionist
The Rundlestone Lodge
01.2010 - 06.2013
- Greeted guests at front desk, managing check-in/check-out process.
- Phone and email reservations, group bookings
- Supported administrative tasks such as filing, data entry, POS processing, staff scheduling
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Banff Community High School
Banff, AB01-2003
Skills
- Customer service
- Problem-solving
- Planning/Scheduling
- Adaptability and flexibility
- Computer proficiency
- Team collaboration
Languages
English
Full Professional
Timeline
Customer Service Representative
Vehicle Inspection Services
01.2021 - 02.2024
Office Administrator
Temuka Motors 2015 Ltd
01.2016 - 12.2019
Exhibitor Services Coordinator
Global Experience Specialists
07.2013 - 10.2015
Front Desk Receptionist
The Rundlestone Lodge
01.2010 - 06.2013
High School Diploma -
Banff Community High School
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