Jenna Lee
Sacramento
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Supervisor
American Pasteurization Company
08.2021 - Current
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for over 80 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided training on solutions to maximize organization improvement.
- Coordinated collaboration with management concerning culture of the organization, structure, work, social, and economic issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Onboarded and trained management to meet performance and service goals for all customers.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
Security Technician
California Senate
04.2017 - 07.2020
- Provided additional security for all Senate members
- Responsible for screening visitors and staff entering
- Interact with visitors and staff, give directions, and respond to inquiries
- Identify and report possible threats and write clear and concise incident reports
- Assist in controlling access to the State Capitol and Legislative Building by confirming proper authorization and identification
- Provided hands-on training to employees
Team Leader
UNITED STATES ARMY
04.2006 - 06.2013
- Troubleshoot systems as needed by customers
- Coordinated events in a timely manner
- Maintaining and updating records of the access cards issued to company employees
- Ordering stationery and other office supplies
- Assembled computer parts by components to match connection between all devices
- Set up meeting rooms for visitors and management
- Planned and organized daily functions
- Provided training on policies and procedures within the company
- Monitored databases and spreadsheets for accurate filings
- Provided monthly reviews for a team of 25 individuals
Education
Bachelor of Science - Information System Security
University of Phoenix
Sacramento, California11.2016
Skills
- Customer Service Certified
- Deadline Oriented
- Trainer
- Management experience
- Safety oversight
- Team Builder
- Strong Organizational Skills
- Exceptional Communicator
- Multitasking ability
- Scheduling
- Proactive problem solver
- Communication on Technical and non Technical
- Performance monitoring
Certification
- Customer Service Certified
- Completion of Microsoft Word training certificate
- Completion of Microsoft Excel training certificate
- A+ training course completion
- Network+ training course completion
- Security+ training course completion
Timeline
Operations Supervisor
American Pasteurization Company
08.2021 - Current
Security Technician
California Senate
04.2017 - 07.2020
Team Leader
UNITED STATES ARMY
04.2006 - 06.2013
Bachelor of Science - Information System Security
University of Phoenix
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