Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jenna Lawson

Ottawa,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Very open minded and loves learning new things to excel in both my job and life!

Overview

3
3
years of professional experience

Work History

Sales and Service Representative

Alo
Ottawa/ Toronto, ON
08.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies, and services.

Merchandise Coordinator

TJX
Ottawa, Ontario
06.2022 - 08.2024
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Maintained up to date knowledge on industry trends and competitor activity, allowing for informed decision-making when merchandising.
  • Increased sales by effectively coordinating merchandise displays.
  • Trained new team members on company policies, procedures, and merchandising best practices.

Education

Associate of Arts - Fashion Business and Arts

Humber College
Toronto, ON

Diploma - Teeth Whitening Technician

P.I.R.L
Toronto
05-2023

GED -

Longfields Davidson Heights Secondary School
Ottawa
06-2020

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Visual merchandising
  • Employee training
  • Sales forecasting

Languages

English
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Sales and Service Representative

Alo
08.2024 - Current

Merchandise Coordinator

TJX
06.2022 - 08.2024

Associate of Arts - Fashion Business and Arts

Humber College

Diploma - Teeth Whitening Technician

P.I.R.L

GED -

Longfields Davidson Heights Secondary School

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