Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Jones

London,Canada

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Floral Clerk

Remark Fresh Markets
09.2024 - Current
  • Prepared flower bouquets and arrangements
  • Set up and broke down holiday and seasonal displays.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
  • Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.

Auto Administrator

McKenzie's Associated Auctioneers
06.2023 - 10.2023
  • Data input and other paperwork associated with sales of automobiles at auction
  • Customer service including answering and directing calls, maintaining customer directory, responding to inquiries
  • Administrative duties including data entry, accounting records, filing reports, preparing weekly auction information

Home Staging Assistant

Mati Design
07.2019 - 06.2023
  • Transport and collection of furniture and decorative items
  • Arranging and moving furniture
  • Staging rooms for advertisement of home sales

VIP Lounge Server

Delta & Marriott Banquettes
01.2018 - 06.2019
  • Greeted and served Signature Guests in the Signature Lounge
  • Set up and clearing from banquette events
  • Maintained dining ambiance with an enthusiastic attitude
  • Presented orders to Kitchen for preparation, utilizing the point of Sales System, outlining any special dietary requirements.

Restaurant Server

Gateway Casinos
10.2016 - 11.2017
  • Hosted and served guests their meals and beverages while creating a positive dining experience
  • Reviewed and recommended menu options
  • Communicated with coworkers to ensure smooth flow of restaurant traffic
  • Participated in promotional activities including social media, events and photo sessions.

Terminal Staff Customer Service Manager

Greyhound Bus Lines
11.2012 - 10.2016
  • Responsible for the dispatching of buses for the Southern Ontario/ Illinois routes
  • Handled transaction for purchases of tickets and passes
  • Assisted customers with questions or problems in a friendly and helpful manner
  • Process daily cash and receipts into financial software according to designated categories
  • Provided information to the public in person or on the telephone, regarding bus fares, schedules, routes and trip planning

Education

H.B. Beal Secondary School
London, ON
06-2010

Skills

  • Critical thinking
  • Data entry
  • Customer service
  • Customer relations
  • Relationship building
  • Complaint resolution
  • Payment processing
  • Facility cleaning
  • Plant care
  • Safe handling practices

Certification

Smart Serve

Food Handling

Timeline

Floral Clerk

Remark Fresh Markets
09.2024 - Current

Auto Administrator

McKenzie's Associated Auctioneers
06.2023 - 10.2023

Home Staging Assistant

Mati Design
07.2019 - 06.2023

VIP Lounge Server

Delta & Marriott Banquettes
01.2018 - 06.2019

Restaurant Server

Gateway Casinos
10.2016 - 11.2017

Terminal Staff Customer Service Manager

Greyhound Bus Lines
11.2012 - 10.2016

H.B. Beal Secondary School

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