Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Jawad

Toronto

Summary

To gain experience in the costumer service industry offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in cashier areas and flexible with changing business needs.

Overview

4
4
years of professional experience

Work History

Lifeguard

Toronto Cricket Club
04.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Taught daily swim instruction to students varying in ages and skill levels.

offIce administration

spot Pay Inc
06.2020 - Current
  • Responsible for, and organization
  • Customer billing and reporting responsibilities

Cashier

summerhill market
09.2022 - 12.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Hostess, Food Runner, Reservationist

Stock tc
10.2021 - 09.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

Bachelor of Arts - Media And Communications

Western University
London, ON
01-2028

Skills

  • Excellent Computer and Media Skills
  • Determined, Friendly, Committed and Dependable
  • Standard First Aid with CPR "C"
  • Bronze Medallion and Bronze Cross Certification
  • National Life Guard Certification
  • Customer Service
  • Smart Serve Certification
  • Strong communicator

Timeline

Lifeguard

Toronto Cricket Club
04.2023 - Current

Cashier

summerhill market
09.2022 - 12.2022

Hostess, Food Runner, Reservationist

Stock tc
10.2021 - 09.2022

offIce administration

spot Pay Inc
06.2020 - Current

Bachelor of Arts - Media And Communications

Western University

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Jenna Jawad