Jenna Humphreys
Almonte,ON
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
6
6
years of professional experience
Work History
Parts Manager
Big Country RV
01.2018 - Current
- Managed the parts inventory levels closely for service and sales needs based on projected demand.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Managed and trained parts department staff.
- Determined and ordered replacement part(s) required for warranty claims.
- Set up and printed inventory lists for audit and made any adjustments required when inventory counts were completed.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted customers parts inquiries in person, by phone and email in a timely professional and courteous manner.
- Created and maintained relationships with manufactures and vendors
- Helped set up multiple new part stores within the Butler Group.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
Parts Representative
Ottawa Camping Trailers
11.2017 - 01.2018
- Ordered parts from various distributors to fulfill demands.
- Collaborated with sales team to recommend appropriate parts and accessories, increasing upselling opportunities.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
- Placed and received all orders. Special order and regular stocking
- Merchandized, priced, and remodel store when Butler Group took possession
- Proper purchase of inventory based on demand and season.
- Accurately recorded parts transactions and data into PBS.
- Provided exceptional service to all customers and vendors.
- Completely restored old stock with new and organized inventory to increase sales.
- Performed weekly audit on parts inventory by comparing on-hand parts with inventory data base and reconciling discrepancies.
- Assisted with extensive parts inventory which included procuring, tracking and ensuring proper inventory was maintained.
Education
High School Diploma -
West Carleton Secondary School
Dunrobin, ON06.2012
Skills
- Problem-Solving
- Decision-Making
- Product Promotion
- Returns processing
- Improving customer satisfaction
- Inventory Management
- Microsoft Office
- Customer Service
- Stock management
Languages
English
Full Professional
Timeline
Parts Manager
Big Country RV
01.2018 - Current
Parts Representative
Ottawa Camping Trailers
11.2017 - 01.2018
High School Diploma -
West Carleton Secondary School
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