Jenna Flemming
Midland,ON
Overview
11
11
years of professional experience
Work History
Owner/Operator
Live Well Home Support Services
Midland, ON
11.2021 - Current
- Manage all daily operations
- Scheduling and payroll
- Maintain home and client care
- Provide independent living to vulnerable peoples
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Restaurant Manager
Orillia Italian Market
Orillia, ON
10.2020 - 03.2023
- Incharge of all daily operations
- Hire,train and execute termination
- Successfully maintain inventory
- Schedule and payroll
Retail Sales Manager
Value Village
Orillia, ON
01.2020 - 08.2022
- Managed recruitment and onboarding processes.
- Developed effective staffing strategies.
- Executed reconciliation tasks consistently every day, week, and month.
- Streamlined payroll and scheduling operations.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Manager
Calender Club (The Abbey)
Orillia
10.2019 - 01.2020
- Contributed to successful hiring initiatives by conducting interviews and selecting qualified candidates for seasonal positions.
- Managed cash handling procedures, reducing errors while maintaining accurate daily reports of transactions.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Maintained a clean, organized store environment to enhance customer experience and facilitate efficient operations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Manager
PIZZA DELIGHT Full Service Restaurant
Penetanguishene, ON
01.2014 - 12.2017
- Successfully multitasked while remaining professional and courteous in a fast-paced environment
- Served independently while running kitchen
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Inventory management
- Performance analysis
Languages
English
Native or Bilingual
Timeline
Owner/Operator
Live Well Home Support Services
11.2021 - Current
Restaurant Manager
Orillia Italian Market
10.2020 - 03.2023
Retail Sales Manager
Value Village
01.2020 - 08.2022
Manager
Calender Club (The Abbey)
10.2019 - 01.2020
Manager
PIZZA DELIGHT Full Service Restaurant
01.2014 - 12.2017