Jenna Fines
Summary
Adept at transforming client visions into reality, I leveraged design software knowledge and exceptional client communication at Shelburne Home Hardware to exceed sales goals and enhance customer satisfaction. Specializing in kitchen and bath design, I consistently delivered innovative solutions that balanced aesthetic appeal with functionality, achieving remarkable project completion rates and fostering key client relationships.
Overview
8
8
years of professional experience
Work History
Kitchen and Bath Designer
Shelburne Home Hardware
05.2022 - Current
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
- Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
- Built strong relationships with vendors, ensuring high-quality products at competitive prices.
- Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
- Developed detailed project plans for successful kitchen and bath installations, resulting in timely completion and minimal disruptions.
- Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
- Coordinated with installation teams to address any on-site issues promptly, ensuring minimal delays and maximum client satisfaction.
- Consistently met or exceeded sales goals through a combination of exceptional design skills and attentive customer service.
- Participated in trade shows and networking events to promote the company''s services and generate new leads for potential projects.
- Generated increased sales through effective presentations of design concepts to clients.
- Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Communicated product information, installation methods and product upgrade options.
Customer Service Desk
Shelburne Home Hardware
09.2018 - 05.2022
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Cashier
Shelburne Home Hardware
07.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate - Kitchen And Bath Design
Georgian College of Applied Arts And Technology
Barrie, ON04.2022
High School Diploma -
Centre Dufferin District High School
Shelburne, ON06.2020
Skills
- Client consultation
- Budgeting and Estimating
- Material Selection
- Cabinetry Design
- Countertop Materials
- Design software knowledge
- Sales expertise
- Client Communication
- Excellent attention to detail
- Visual design
- Design Presentation
- Rendering
- Space Planning
Languages
English
Timeline
Kitchen and Bath Designer
Shelburne Home Hardware
05.2022 - Current
Customer Service Desk
Shelburne Home Hardware
09.2018 - 05.2022
Cashier
Shelburne Home Hardware
07.2016 - 09.2018
Certificate - Kitchen And Bath Design
Georgian College of Applied Arts And Technology
High School Diploma -
Centre Dufferin District High School
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