- Crafting and DIY Projects
- Dancing
- Music
- Volunteering
- Stand-up Paddle Boarding
- Adventure Travel
Hi, I’m
Jenna Elliott
Dynamic Operations & Customer Engagement Specialist
Golden,British Columbia
Summary
Resourceful and results-driven professional with a proven ability to thrive in diverse roles across customer service, operations, and hands-on support. Recognized for consistently delivering high-quality work, mastering new tasks quickly, and adapting seamlessly to changing priorities. Known for a strong sense of ownership, attention to detail, and a commitment to exceeding expectations—whether working independently or as part of a team. Brings a dependable, solutions-focused approach that adds value in any environment.
Overview
13
years of professional experience
1
Year of post-secondary education
Work History
Mountain Resort Cleaning Services
Professional Cleaner
01.2023 - Current
Job overview
- Clean and sanitize 1–2 large Airbnb properties daily, including multi-bedroom homes, consistently supporting an average guest rating of 4.8 stars.
- Complete same-day turnovers in 3 hours or less for smaller units, maintaining speed and quality during high guest volume periods.
- Reported and helped resolve 10+ property maintenance issues, improving unit readiness and reducing potential guest complaints.
Alberta Health Services
Medical Laboratory Assistant
08.2019 - 11.2022
Job overview
- Improved patient care with accurate and timely test results through meticulous attention to detail in sample handling.
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
- Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
Adult Source
Retail Sales Associate
06.2017 - 08.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
7-eleven
Sales Associate
07.2015 - 12.2016
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crouse's Cleaners
Dry Cleaner Customer Service Representative
05.2014 - 08.2014
Job overview
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Maintained strict adherence to safety procedures, minimizing accidents and injuries in the workplace.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
Save on Foods
Department Specialist
09.2013 - 08.2014
Job overview
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
Education
Salmon Arm Secondary School
High School Diploma
Alberta Business And Educational ServicesCalgary, Canada
from Medical Laboratory Assistant
01-2018
Skills
Flexible problem-solving
Interests
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balance4-day work weekCompany CulturePersonal development programsTimeline
Professional Cleaner
Mountain Resort Cleaning Services
01.2023 - Current
Medical Laboratory Assistant
Alberta Health Services
08.2019 - 11.2022
Retail Sales Associate
Adult Source
06.2017 - 08.2019
Sales Associate
7-eleven
07.2015 - 12.2016
Dry Cleaner Customer Service Representative
Crouse's Cleaners
05.2014 - 08.2014
Department Specialist
Save on Foods
09.2013 - 08.2014
Salmon Arm Secondary School
High School Diploma
01.2012
Alberta Business And Educational Services
from Medical Laboratory Assistant
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