Jenna Doucet
Timmins,ON
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
Work History
Service Advisor
Mikey's General Sales & Repairs
04.2019 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Waitress
Casey's Bar And Grill
02.2013 - 03.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Office Administration
College Boreal
Timmins, ON05.2019
High School Diploma -
Ecole Secondaire Catholique Theriault
Timmins, ON06.2012
Skills
- Service Estimates
- Data Entry
- Vehicle Assessment
- Price Quoting
- Service Recommendations
- Documentation and Reporting
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Service Advisor
Mikey's General Sales & Repairs
04.2019 - Current
Waitress
Casey's Bar And Grill
02.2013 - 03.2019
Office Administration
College Boreal
High School Diploma -
Ecole Secondaire Catholique Theriault
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