JENNA DONOVAN
Sydney Mines,NS
Summary
Detail-oriented and organized Clerk. Proficient in data entry, record keeping, and document management, with a strong emphasis on accuracy and efficiency. Skilled in using office software and technology to streamline processes and improve productivity. Adept at multitasking and prioritizing tasks to meet deadlines in a fast-paced environment. Excellent communication and interpersonal skills, with a proven ability to work collaboratively with team members and provide exceptional customer service. Dedicated professional committed to maintaining confidentiality and upholding the highest standards of professionalism. Ready to contribute to the success of Marine Atlantic by providing reliable administrative support and contributing to the achievement of organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tickets & Reservation's Clerk
Marine Atlantic
North Sydney, NS
05.2024 - Current
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
Waiter
THE FREIGHT SHED
Baddeck, NS
06.2019 - 09.2019
- Supported other servers, running food and refilling beverages to meet team goals
- Verified guest satisfaction with meals and responded promptly to issues
- Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion.
Document Control Specialist
JACOBS INDUSTRIAL SERVICES
Fort McMurray, AB
05.2017 - 04.2019
- Reviewed incoming documents for accuracy before entering them into the database
- Developed and implemented document control processes to ensure accuracy and completeness of documents
- Conducted regular audits of document control procedures to guarantee adherence to established protocols
- Maintained accurate records of all documents, including versions, revisions, and updates.
Casino Cage Cashier
CASINO NOVA SCOTIA
Halifax, NS
03.2016 - 03.2017
- Balanced daily cash drawers accurately and reported discrepancies promptly
- Tracked inventory levels of chips, tokens, paper rolls., and placed orders as necessary
- Demonstrated excellent interpersonal skills to provide courteous service to customers
- Assisted customers with exchange of foreign currency into U.S
- Dollars
- Handled large amounts of money responsibly while verifying each transaction before completion.
Sales Associate Team Leader
YVONNE LAUREN BOUTIQUE
Fort McMurray, AB
09.2014 - 01.2016
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards
- Implemented effective visual merchandising techniques that increased foot traffic into the store
- Monitored store inventory levels in order to maintain an adequate supply of merchandise for customers
- Motivated and encouraged the team to meet daily, weekly, monthly, and quarterly goals
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Cultivated relationships with new and existing customers to drive sales.
Education
Academic And Career Connections -
Nova Scotia Community College
Sydney, Nova Scotia05.2020
Skills
- Administrative Support
- Administrative tasks
- Customer Relations
- Professional telephone demeanor
- Cash Handling
- Order Management
Certification
Environmental Health and Safety Specialist
References
References available upon request
Languages
English
Timeline
Tickets & Reservation's Clerk
Marine Atlantic
05.2024 - Current
Waiter
THE FREIGHT SHED
06.2019 - 09.2019
Document Control Specialist
JACOBS INDUSTRIAL SERVICES
05.2017 - 04.2019
Casino Cage Cashier
CASINO NOVA SCOTIA
03.2016 - 03.2017
Sales Associate Team Leader
YVONNE LAUREN BOUTIQUE
09.2014 - 01.2016
Academic And Career Connections -
Nova Scotia Community College