JENNA DONOVAN
Sydney Mines
Summary
Detail-oriented and highly organized HR Confidential Admin Assistant with extensive experience in managing sensitive employee information, supporting HR functions, and coordinating administrative tasks. Skilled in handling regulatory documentation, managing employee recognition programs, and maintaining confidentiality in all aspects of HR operations. Proficient in MS Office, HR management systems, and ensuring compliance with policies. Known for strong communication skills, a customer-oriented approach, and the ability to manage multiple priorities in fast-paced environments
Overview
11
11
years of professional experience
Work History
Confidential Administrative Assistant
Marine Atlantic HR
02.2025 - Current
- Provided administrative support to the HR department, ensuring the confidentiality and integrity of sensitive employee information and documentation.
- Managed and maintained confidential personnel files, ensuring compliance with company policies and legal requirements regarding privacy and data protection.
- Acted as a liaison between employees and HR leadership to address concerns and assist in the resolution of personnel issues in a discreet manner.
- Coordinated the Ripple Awards program by preparing and distributing certificates, and managing the ordering, inventory, and distribution of awards to recognize employee achievements.
Ticket Clerk
Marine Atlantic
05.2024 - Current
- Provided exceptional customer service by assisting passengers with booking, inquiries, and information on ferry schedules, routes, and services.
- Handled cash, credit card, and electronic payments while maintaining accurate cash drawers and processing refunds when necessary.
- Assisted in boarding procedures by verifying tickets and ensuring safe and organized embarkation of passengers and vehicles.
- Maintained a clean and organized ticketing area to enhance customer experience and ensure smooth operations.
Waiter
THE FREIGHT SHED
06.2019 - 09.2019
- Supported other servers, running food and refilling beverages to meet team goals
- Verified guest satisfaction with meals and responded promptly to issues
- Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
Document Control Specialist
JACOBS INDUSTRIAL SERVICES
05.2017 - 04.2019
- Reviewed incoming documents for accuracy before entering them into the database
- Developed and implemented document control processes to ensure accuracy and completeness of documents
- Conducted regular audits of document control procedures to guarantee adherence to established protocols
- Maintained accurate records of all documents, including versions, revisions, and updates
Casino Cage Cashier
CASINO NOVA SCOTIA
03.2016 - 03.2017
- Balanced daily cash drawers accurately and reported discrepancies promptly
- Tracked inventory levels of chips, tokens, paper rolls., and placed orders as necessary
- Demonstrated excellent interpersonal skills to provide courteous service to customers
- Assisted customers with exchange of foreign currency into U.S
- Dollars
- Handled large amounts of money responsibly while verifying each transaction before completion
Sales Associate Team Leader
YVONNE LAUREN BOUTIQUE
09.2014 - 01.2016
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards
- Implemented effective visual merchandising techniques that increased foot traffic into the store
- Monitored store inventory levels in order to maintain an adequate supply of merchandise for customers
- Motivated and encouraged the team to meet daily, weekly, monthly, and quarterly goals
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Cultivated relationships with new and existing customers to drive sales
Education
Academic And Career Connections -
Nova Scotia Community College
Sydney, Nova Scotia05.2020
Skills
- Document Preparation and Proofreading
- Scheduling and Calendar Management
- Meeting Coordination and Minute Taking
- File Management and Record Keeping
- Report Generation and Data Entry
- Office Supply Management
- Travel and Event Coordination
Timeline
Confidential Administrative Assistant
Marine Atlantic HR
02.2025 - Current
Ticket Clerk
Marine Atlantic
05.2024 - Current
Waiter
THE FREIGHT SHED
06.2019 - 09.2019
Document Control Specialist
JACOBS INDUSTRIAL SERVICES
05.2017 - 04.2019
Casino Cage Cashier
CASINO NOVA SCOTIA
03.2016 - 03.2017
Sales Associate Team Leader
YVONNE LAUREN BOUTIQUE
09.2014 - 01.2016
Academic And Career Connections -
Nova Scotia Community College
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