Jenna DeVos
WPG
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Simaril Supported Living
04.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed and provided guidance to case managers and coordinators to meet the needs of our supported population.
- Conducted thorough assessments of people supported situations, identifying issues, goals, and necessary interventions.
- Completed funding proposals for stakeholders.
Case Manager
Simaril Inc.
10.2019 - 04.2022
- Provide support and mentorship for my caseload, including support to the direct support staff
- Effectively meeting the needs of each person supported by providing support with basic needs, responding to crisis that arise and supports with medical appointments.
- Duties are also not limited to building relationships with informal supports, obtaining legal services, utilizing community resources and promoting stable living conditions.
- Responsible for the effective and efficient provision of Supported Independent Living services including mentoring the Case Worker’s in their role, including supervision when required
- Communicate with key stake holders and provide updates on critical support needs.
- Create the on call schedule for the leadership team.
- Preparing funding proposals and Rent Top Ups when necessary
- Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information immediately
Support Worker
St. Amant
08.2010 - 10.2022
- As a Support Worker I am responsible for the delivery of services and supports to people with developmental/intellectual disabilities community setting.
- Assisted people supported with daily living needs to maintain self-esteem and general wellness.
- Helped people supported manage and reach individual goals, supporting independent progression and social skills.
- Ensuring that services are provided in a way that is most meaningful to the person.
- Optimizes dignity, self-determination and attainment of personal outcomes
- Maximizes environmental and lifestyle choices desired by the individual
- Incorporates high quality support and treatment
- Acting as an advocate when required
- Ensuring the safety & well-being of the individuals
- Monitoring and assessing health needs
- Following behavioral plans implemented and completing necessary documentation
- Completing routine diabetic theory to maintain certification in insulin administration
Case Manager
Life’s Journey
06.2017 - 10.2019
- Provide support and mentorship for my caseload, including support for the direct support staff
- Effectively meeting the needs of each person supported by providing support with basic needs, responding to crisis that arise and supports with medical appointments
- Duties are also not limited to building relationships with informal supports, obtaining legal services, utilizing community resources and promoting stable living conditions
- I am responsible for the effective and efficient provision of Supported Independent Living services including mentoring the Case Worker’s in their role, including supervision when required
- I obtain and update collateral and other team members with pertinent information pertaining to the person supported
- Preparing funding proposals and Rent Top Ups when necessary
- Providing prompt communication with collaterals involved
- Reports any Client/employee issue that may impact service delivery
- Uses technology to facilitate accurate and timely communication
- Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information immediately
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of people supported situations, identifying issues, goals, and necessary interventions.
Residential Services Manager
Pulford Community Living Services Inc.
09.2011 - 08.2013
- Developed strong relationships with residents and families, fostering a supportive community environment.
- Coordinated with healthcare providers to ensure appropriate medical support was available for residents requiring specialized care or assistance.
- Led team meetings that fostered open communication, problem-solving, and continuous improvement initiatives among staff members.
- Promoted positive relations between residents and staff.
- Recruited hired, and trained new staff members, ensuring a competent workforce committed to providing excellent care.
- On Call/After hours obligation.
- Maintain Licensing Requirements for the homes
- Scheduling and Payroll for staff teams.
Assistant Residential Services Manager
Pulford Community Living Services Inc.
09.2010 - 09.2011
- Developed strong relationships with residents and families, fostering a supportive community environment.
- Coordinated with healthcare providers to ensure appropriate medical support was available for residents requiring specialized care or assistance.
- Led team meetings to align staff efforts with organizational goals and improve service outcomes.
- Promoted positive relations between residents and staff.
- Supported Residential Manager to train new staff members, ensuring a competent workforce committed to providing excellent care.
- On Call/After hours obligation.
- Maintain Licensing Requirements for the homes
Direct Support Staff
Pulford Community Living Services Inc.
10.2009 - 09.2010
- As a Support Worker I am responsible for the delivery of services and supports to people with developmental/intellectual disabilities community setting.
- Assisted people supported with daily living needs to maintain self-esteem and general wellness.
- Helped people supported manage and reach individual goals, supporting independent progression and social skills.
- Ensuring that services are provided in a way that is most meaningful to the person.
- Optimizes dignity, self-determination and attainment of personal outcomes
- Maximizes environmental and lifestyle choices desired by the individual
- Incorporates high quality support and treatment
- Acting as an advocate when required
- Ensuring the safety & well-being of the individuals
- Monitoring and assessing health needs
- Following behavioral plans implemented and completing necessary documentation
Education
Educational Assistant Certificate - Pace Program
The University of Winnipeg
01.2018
Foundations & Supervision -
Red River Collegiate
01.2011
High School Diploma - Grade 12
St. Norbert Collegiate
01.2008
Skills
- Prioritization Skills
- Team Leadership
- Collaborative Teamwork
- Scheduling and Payroll Coordination
- Effective Verbal and Written Skills
- Detail-Oriented Organization
- Crisis Management
- Adaptable Work Style
- Problem-solving
- Precision in Work Quality
- Critical thinking
Certification
- Standard – CPR / AED / First-Aid Certification Course - St. John Ambulance Manitoba
- Class 5 Drivers License - Manitoba Public Insurance
- Non-Violent Crisis Intervention (NVCI) - Crisis Prevention Institute
- Vulnerable Person’s Act (VPA)
- ASSIST Suicide
- Personal Outcome Measure (POM)
- Dealing with Difficult People – Ibex Workshop
- White Polar Bear Training – Leading Trauma Groups for Women
- Addictions and Mental Health - Strategies for Complex Issues
Timeline
Program Manager
Simaril Supported Living
04.2022 - Current
Case Manager
Simaril Inc.
10.2019 - 04.2022
Case Manager
Life’s Journey
06.2017 - 10.2019
Residential Services Manager
Pulford Community Living Services Inc.
09.2011 - 08.2013
Assistant Residential Services Manager
Pulford Community Living Services Inc.
09.2010 - 09.2011
Support Worker
St. Amant
08.2010 - 10.2022
Direct Support Staff
Pulford Community Living Services Inc.
10.2009 - 09.2010
Foundations & Supervision -
Red River Collegiate
High School Diploma - Grade 12
St. Norbert Collegiate
Educational Assistant Certificate - Pace Program
The University of Winnipeg
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