Jenna DeLiddo
327 West Milgeo Ave,CA
Summary
Dynamic leader in customer relations with a strong track record of enhancing client retention and satisfaction through effective schedule management and strategic decision-making. Expertise in contract administration and customer service complements a commitment to creating efficient, client-focused environments. Proven ability to train teams and streamline operations, resulting in increased productivity and elevated service quality. A results-oriented approach ensures consistent alignment between client needs and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Sierra Renewable Organic Management
01.2019 - Current
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Worked with clients to address and respond to client and partnership management issues.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Train new employees
- Managed department call volume of 15 calls per day and coordinated department schedules to maximize coverage during peak hours.
Medical Assistant
The Hill Center Chiropractic and Wellness Spa
01.2013 - 01.2020
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Patient educator
- Trained new employees
- Documented vital signs and health history for patients in clinic and hospital environments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
Student Worker
Modesto Junior College
01.2016 - 12.2019
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Took meeting notes and compiled paperwork to support department.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Resolved guest inquiries punctually and politely for professional customer service.
- Communicated effectively with students and provided outstanding customer service.
- Trained new employees
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Restaurant Employee
Bjs Brewhouse
08.2008 - 01.2015
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Hostess
- Take Out
- Food runner
- Server
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Associates in Business -
Modesto Junior College
Modesto, CA01.2020
Associate of Science -
Modesto Junior College
Modesto, CA01.2018
Skills
- Customer Service
- Schedule Management
- Decision-Making
- Contracts Administration
- Attention to detail
- Patient-focused care
- Medical office administration
- HIPAA compliance
- Medical records management
- Customer service
- Certified in basic life support (BLS)
Certification
- CMA - Certified Medical Assistant
- CPR and BLS
Timeline
Customer Relations Manager
Sierra Renewable Organic Management
01.2019 - Current
Student Worker
Modesto Junior College
01.2016 - 12.2019
Medical Assistant
The Hill Center Chiropractic and Wellness Spa
01.2013 - 01.2020
Restaurant Employee
Bjs Brewhouse
08.2008 - 01.2015
Associate of Science -
Modesto Junior College
Associates in Business -
Modesto Junior College