Jenna Cota
Waterloo
Summary
Versatile and results-driven professional with experience at Save A Lot Grocery Outlet, excelling in customer service and sanitation procedures. Demonstrated ability to enhance shopping experiences and maintain high hygiene standards across multiple settings. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Save A Lot Grocery Outlet
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated machinery such as pallet jacks safely while transporting goods within the store environment.
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Commercial Cleaner
Tina's Cleaning Services
02.2020 - 08.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean environments across various industries including offices, medical facilities, retail spaces, and warehouses.
Education
High School Diploma -
Resurrection Catholic Secondary School
455 University Ave W, Kitchener, ON N2N 3B906-2024
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Pallet jack handling
- Sanitation procedures
- First aid training
- Cold storage management
Timeline
Retail Sales Associate
Save A Lot Grocery Outlet
06.2022 - Current
Commercial Cleaner
Tina's Cleaning Services
02.2020 - 08.2021
High School Diploma -
Resurrection Catholic Secondary School
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