Jenna Chua Wilson
Beaconsfield,Quebec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Integration Aide
Lester B. Pearson School Board
2022.01 - Current
- Enhanced student integration by providing one-on-one support and modifying learning materials.
- Promoted positive behavior and social skills among students by modeling appropriate interactions and utilizing reward systems.
- Contributed to a safe, supportive learning environment by effectively managing challenging behaviors through proactive intervention strategies.
Barista, Cashier
Leaves Café
2022.09 - 2022.12
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Customer Service
Cineplex Forum
2022.03 - 2022.09
- Provided extraordinary customer service to clients.
- Welcomed and greeted guests and delivered outstanding customer service.
- Assisted stock workers and customer service agents throughout shifts.
Barista, Server
Gotsoul Café
2021.12 - 2022.03
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server, Hostess
Junior Restaurant
2021.11 - 2022.03
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Customer Service
Cineplex Kirkland
2019.11 - 2021.08
- Provided extraordinary customer service to clients.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Welcomed and greeted guests and delivered outstanding customer service.
Chambermaid
Auberge Des Gallants
2019.01 - 2019.05
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
North South Studies
Dawson College
Montreal, QCHigh School Diploma -
John Rennie High School
Pointe-Claire, QC06.2020
Skills
- Problem-solving abilities
- Effective communication
- Time management
- Organizational skills
- Team Player
- Opening and Closing Duties
- Espresso Machine Operation
- Table Bussing
- POS Systems
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Barista, Cashier
Leaves Café
2022.09 - 2022.12
Customer Service
Cineplex Forum
2022.03 - 2022.09
Integration Aide
Lester B. Pearson School Board
2022.01 - Current
Barista, Server
Gotsoul Café
2021.12 - 2022.03
Server, Hostess
Junior Restaurant
2021.11 - 2022.03
Customer Service
Cineplex Kirkland
2019.11 - 2021.08
Chambermaid
Auberge Des Gallants
2019.01 - 2019.05
North South Studies
Dawson College
High School Diploma -
John Rennie High School
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