Jenna Brown
Sault Ste. Marie,Ontario
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Your Neighbourhood Credit Union
Sault Ste. Marie, ON
10.2023 - Current
- Greets members and provides exemplary member service in professional, accurate and timely fashion.
- Accurately process full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures.
- Meeting sales referral goals and consistently providing quality customer service in professional manner.
- Problem solve and assist members on first interaction
- Educated and engaged customers with new bank products and services.
Manager
SUBWAY®Restaurants
Sault Ste. Marie, ON
10.2011 - 10.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Leasing Specialist
Easyhome Rent To Own
Sault Ste. Marie, ON
06.2010 - 05.2011
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Collected, completed, and processed lease applications.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored and updated filing systems to meet organization standards.
Education
High School Diploma -
White Pines Collegiate And Vocational School
Sault Ste. Marie, ON06.
Diploma - Business Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONCertificate - Bookkeeping Specialty
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONSkills
- Statistics
- Contract Development and Management
- Information Confidentiality
- Accounting Techniques
- Team Leadership
- Process Payments
- Managing Reception
- Manage Inventory
Timeline
Member Service Representative
Your Neighbourhood Credit Union
10.2023 - Current
Manager
SUBWAY®Restaurants
10.2011 - 10.2024
Leasing Specialist
Easyhome Rent To Own
06.2010 - 05.2011
High School Diploma -
White Pines Collegiate And Vocational School
Diploma - Business Management
Sault College of Applied Arts And Technology
Certificate - Bookkeeping Specialty
Sault College of Applied Arts And Technology