Jenna Brown
Sault Ste. Marie,Ontario
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Your Neighbourhood Credit Union
10.2023 - Current
- Greets members and provides exemplary member service in professional, accurate and timely fashion.
- Accurately process full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures.
- Meeting sales referral goals and consistently providing quality customer service in professional manner.
- Problem solve and assist members on first interaction
- Educated and engaged customers with new bank products and services.
Manager
SUBWAY®Restaurants
10.2011 - 10.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Leasing Specialist
Easyhome Rent To Own
06.2010 - 05.2011
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Collected, completed, and processed lease applications.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored and updated filing systems to meet organization standards.
Education
High School Diploma -
White Pines Collegiate And Vocational School
Sault Ste. Marie, ON06.
Diploma - Business Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONCertificate - Bookkeeping Specialty
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONSkills
- Statistics
- Contract Development and Management
- Information Confidentiality
- Accounting Techniques
- Team Leadership
- Process Payments
- Managing Reception
- Manage Inventory
Timeline
Member Service Representative
Your Neighbourhood Credit Union
10.2023 - Current
Manager
SUBWAY®Restaurants
10.2011 - 10.2024
Leasing Specialist
Easyhome Rent To Own
06.2010 - 05.2011
High School Diploma -
White Pines Collegiate And Vocational School
Diploma - Business Management
Sault College of Applied Arts And Technology
Certificate - Bookkeeping Specialty
Sault College of Applied Arts And Technology
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