Jenna Adams
Brampton
Summary
Proven Strategic Account Manager with a track record of fostering robust client relationships and driving revenue growth at Staples Promotional Products. Expert in sales strategy development and teamwork, I excel in creating customized solutions that exceed targets. My approach combines analytical thinking with exceptional communication, achieving significant client satisfaction and retention.
Overview
19
19
years of professional experience
Work History
Strategic Account Manager
Staples Promotional Products
04.2016 - Current
- Serve as the primary point of contact for all account-related matters, building trust with key decision makers.
- Manage a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Develop customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Collaborate cross-functionally to address client needs promptly and efficiently.
- Train, mentor and motivate staff to instill desire for superior performance.
- Present regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Drive process improvements across multiple teams to streamline workflows related to servicing our strategic partners.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Provide exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
- Identify new business opportunities with existing clients, leading to increased revenue growth.
- Negotiate contract renewals, securing long-term commitments from major clients.
- Conduct quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Enhance client relationships by consistently delivering strategic insights and tailored solutions.
- Achieve or exceeded company-defined sales quotas.
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Account Manager
Staples Promotional Products
03.2016 - 04.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Account Consultant
Accolade Promotion Group
05.2015 - 03.2016
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Provided expert guidance on investment strategies, helping clients make informed decisions for long-term success.
- Streamlined account processes for improved efficiency, reducing client response times significantly.
- Collaborated with internal teams to develop tailored solutions for unique client needs.
- Mentored junior staff members, fostering a collaborative work environment conducive to professional growth and development.
National Account Executive
Accolade Promotion Group
05.2011 - 05.2015
- Attended industry conferences and networking events to expand professional connections and generate leads for new business opportunities.
- Served as a trusted advisor to clients, providing expert industry knowledge and valuable insights to help them succeed in their business endeavors.
- Collaborated with marketing teams to create effective promotional materials tailored for specific target markets.
- Developed compelling sales presentations to showcase product offerings and persuade decision-makers to close deals.
- Proactively identified opportunities within existing accounts to expand product offerings or increase service levels, driving revenue growth.
Merchandising Sales Rep
Riley & Company Ltd
06.2006 - 03.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Stayed up-to-date with industry trends to position company as market leader.
Product Development Coordinator-Patio Division
Foremost International Ltd.
06.2005 - 05.2006
- Played a key role in surpassing company revenue goals through expert coordination of successful product launches across various categories.
- Coordinated with suppliers and manufacturers to optimize production costs and timelines.
- Developed innovative product concepts with a focus on user experience and market demand.
- Evaluated competitor offerings to guide the development of superior products in the marketplace.
- Created detailed project plans, outlining tasks, resources, and deadlines to ensure successful product launches.
- Streamlined product development processes by implementing efficient project management strategies.
- Maintained internal product knowledge database.
Education
Advanced Diploma - Business Marketing
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05.2005
Skills
- Sales strategy development
- Pipeline Management
- Client Relationship Building
- Teamwork and Collaboration
- Sales Training
- Data-driven decision-making
- Industry Expertise
- Excellent Communication
- Analytical Thinking
Accomplishments
Top 5 Margin Club-2022, 2023
Relentless Pursuit of Growth Award 2023
Win Together Team Award 2023
Million Dollar Club Award-2016-2023
2017 Supplier Of The Year Award-Issued by Coca-Cola Bottling Ltd.
Staples Sales Excellence Trip Winner-2016
Promotional Products Professionals of Canada "Best In Green Award"-2016
Timeline
Strategic Account Manager
Staples Promotional Products
04.2016 - Current
Account Manager
Staples Promotional Products
03.2016 - 04.2016
Account Consultant
Accolade Promotion Group
05.2015 - 03.2016
National Account Executive
Accolade Promotion Group
05.2011 - 05.2015
Merchandising Sales Rep
Riley & Company Ltd
06.2006 - 03.2011
Product Development Coordinator-Patio Division
Foremost International Ltd.
06.2005 - 05.2006
Advanced Diploma - Business Marketing
Sheridan College Institute of Technology And Advanced Learning
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