Jenn Ryman
Sombra,ON
Summary
With 18 years experience in service and sales, I am an organized employee with experience in various hospitality and public service environments. I enjoy working with the public and have strong communication skills with customers, co workers and management. I learn and adapt quickly to new skills, tasks and experiences.
Overview
6
6
years of professional experience
Work History
Waitress
The Shire Pub
02.2023 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Weed Man
01.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress
Riverview Pub
08.2022 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Lizzies
06.2020 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Parkside Restuarant
03.2022 - 09.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cocktail Server
Ferrigans Pub
09.2018 - 03.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
High School Diploma -
Bowness High
Calgary AB06-1989
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Smart/Pro serve Certified
Languages
English
Native or Bilingual
Timeline
Waitress
The Shire Pub
02.2023 - 11.2024
Customer Service Representative
Weed Man
01.2023 - 11.2024
Waitress
Riverview Pub
08.2022 - 07.2023
Waitress
Parkside Restuarant
03.2022 - 09.2022
Waitress
Lizzies
06.2020 - 12.2022
Cocktail Server
Ferrigans Pub
09.2018 - 03.2020
High School Diploma -
Bowness High