Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Jenn Perrotte

Cambridge,ON

Summary

Dynamic Senior Director with extensive experience at Movati Athletic, excelling in employee development and operational efficiency. Proven track record in enhancing training programs and driving financial performance. Skilled in recruitment and conflict resolution, I foster high-performing teams that achieve strategic goals and elevate member experiences.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Director, People Development

Movati Athletic
Etobicoke, Ontario
08.2022 - 08.2024
  • Spearheaded creation and enhancement of training materials for team members.
  • Developed and launched company-wide People Management course for leaders and Service Champion program for all employees.
  • Assessed training needs specific to job roles and responsibilities.
  • Collaborated with National Leaders to improve department onboarding and continuous training processes.
  • Managed multiple projects simultaneously, meeting all established deadlines consistently.
  • Facilitated training sessions focused on boosting employee effectiveness.

Senior Director of Operations

Movati Athletic
Etobicoke, Ontario
01.2021 - 08.2022
  • Oversaw operations for 17 clubs throughout pandemic, ensuring seamless opening and closing procedures in compliance with government guidelines.
  • Executed extensive recruitment and onboarding initiatives across all organizational levels post pandemic.
  • Delivered consistent messaging on departmental goals to drive achievement of outcomes.
  • Redesigned entire sales process, enhancing lead generation, tour guidelines, and closing standards.
  • Facilitated implementation of new data analysis system using Power BI.
  • Established performance metrics to evaluate progress against key operational indicators.
  • Developed comprehensive policies ensuring financial and operational effectiveness.
  • Monitored progress through meticulous planning and budgeting, effectively measuring results.

Director of Member Experience

Movati Athletic
Etobicoke, Ontario
11.2016 - 12.2020
  • Analyzed customer feedback data to identify trends in product performance and service issues.
  • Established performance metrics and evaluated staff to drive continuous improvement initiatives.
  • Developed policies and procedures to enhance member etiquette and service quality standards.
  • Created consistent staff work schedules across all clubs to meet service expectations.
  • Managed annual budgeting process, including forecasting and strategic financial planning activities.
  • Recruited, trained, and mentored staff to ensure high performance and professional development.
  • Collaborated with staff to design tailored professional development plans for skill enhancement.

General Manager

Movati Athletic
Etobicoke, Ontario
09.2010 - 11.2016
  • Recruited and trained employees to achieve key performance indicators.
  • Designed sales and service strategies that increased revenue and retention.
  • Monitored progress against established plans and budgets, measuring outcomes effectively.
  • Built loyal member relationships through effective communication and understanding.
  • Managed daily operations encompassing budgeting, staffing, and scheduling.
  • Guided management and supervisory staff to improve operational efficiency.
  • Oversaw inventory control and customer service to enhance satisfaction.

New Club Openings

Movati Athletic
Etobicoke, Ontario
03.2016 - 04.2024
  • Nepean (OTT) 2016
  • Burlington 2017
  • Richmond Hill 2018
  • Mississauga 2019
  • Windsor 2020
  • Windermere (Edmonton) 2021
  • Manning (Edmonton) 2024

Account Manager

Health Systems Group
Mississauga, Ontario
09.2002 - 06.2010
  • Managed Corporate Fitness & Wellness program at Sun Life Financial, enhancing member engagement.
  • Led fitness classes and personal training sessions for members to promote wellness.
  • Collaborated with leadership to attract employees to gym facilities through targeted initiatives.
  • Conducted assessments of member needs to refine services offered by fitness centre.
  • Developed and delivered wellness workshops, lunch-and-learns, and newsletters to educate members.

Education

Bachelor of Human Kinetics - Kinesiology

University of Windsor
Windsor, ON
04-2000

Skills

  • Training and onboarding
  • Recruitment and talent acquisition
  • Employee development
  • Sales strategy
  • Financial performance
  • Customer service excellence
  • Conflict resolution
  • Communication skills
  • Industry knowledge

Affiliations

  • Assistant Coach, University of Waterloo Women's Golf Team 2011 - present
  • Trainer for Cambridge Minor Hockey 2020 - present
  • Avid golfer, volleyball & baseball player

Certification

  • Completed Disney Leadership Training: Employee Engagement, Leadership Excellence, Quality Service
  • Attended Annual Can Fit Pro & IIHRSA conferences

References

References available upon request.

Timeline

Senior Director, People Development

Movati Athletic
08.2022 - 08.2024

Senior Director of Operations

Movati Athletic
01.2021 - 08.2022

Director of Member Experience

Movati Athletic
11.2016 - 12.2020

New Club Openings

Movati Athletic
03.2016 - 04.2024

General Manager

Movati Athletic
09.2010 - 11.2016

Account Manager

Health Systems Group
09.2002 - 06.2010

Bachelor of Human Kinetics - Kinesiology

University of Windsor

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Jenn Perrotte