Jenn McQueen
Cochrane,Ab
Summary
Dedicated Primary Care Paramedic skilled in assessing emergent medical scenes and responding with efficient and appropriate care. Offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Primary Care Paramedic
MedSource911
03.2021 - Current
- Collaborated with on-shift emergency team to cultivate safe and secure scene to tend to patients.
- Restocked MTC with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- COVID Safety Supervisor for Heartland S15 and S16, Ride S1, and Billy the Kid S1.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Maintained compliance with company policies, objectives and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Primary Care Paramedic
Production Paramedics
08.2023 - Current
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Collaborated with on-shift emergency team to cultivate safe and secure scene to tend to patients.
Primary Care Paramedic Practicum
Alberta Health Services
07.2019 - 09.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions on over 130 calls in 6 tours.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Established and maintained strong rapport with hospital personnel to foster seamless communication in emergency situations.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Server/Bartender
Mr. Mikes
10.2020 - 04.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
Server/ Bartender
Browns Social House
08.2019 - 09.2020
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Server/ Bartender
Mr. Mikes
04.2018 - 04.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
White Bull
05.2017 - 05.2018
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Barista Shift Supervisor
Starbucks
02.2015 - 10.2016
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
Primary Care Paramedic -
Professional Medical Associates
St. Albert, AB08.2019
Emergency Medical Responder -
Professional Medical Associates
St. Albert, AB2018
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB2013
Skills
- Patient Assessments
- Medical History Collection
- IV Insertion
- Medical equipment operation
- Basic life support
- Medication Administration
- Vital Assessments
- Vital Sign Monitoring
- CPR
- Pre-hospital Care
- Direct Patient Care
- Emergency team communication
Certification
- Alberta College of Paramedics Certified - R0414579
- Class 4 Drivers License
- Heart & Stroke Foundation: Basic Life Support
- NAEMT: Geriatric Emergency Medical Support
- NAEMT: Pre-Hospital Trauma Life Support
- Pediatric Education for Prehospital Professionals
- 10-8 CME: Lethal Trauma Triad
- 10-8 CME: Heat Illness & Injuries
- 10-8 CME: Tranexamic Acid
- 10-8 CME: Triage
- 10-8 CME: Scene Safety
- 10-8 CME: Prehospital Tourniquet Application
- 10-8 CME: Burns
- 10-8 CME: Mechanical Ventilation
- 10-8 CME: Patients Under the Influence of Alcohol
- 10-8 CME: Gunshot Trauma
- 10-8 CME: Asthma
- 10-8 CME: Mental Health for First Responders
- 10-8 CME: Opioid Safety for First Responders
- 10-8 CME: Cold Weather Illness and Injuries
- ICS 1-100: Introduction to ICS
- Alberta Paramedic Association: Nasopharyngeal Swab
- Worksite Safety: Whimis 2015 Training
- Worksite Safety: TDG by Ground Training
- Worksite Safety: Hydrogen Sulfide Safety Training
- Titan Health & Safety: H2S Alive
- 24/7 EMS - Air Medical Transports
- 24/7 EMS - Risk Management Refusals
- 24/7 EMS - Pregnancy Medical Emergncy
- 24/7 EMS - Opioid Epidemic EMS Response
- 24/7 EMS - Street Drugs
- 24/7 EMS - Sudden Cardiac Death
- 24/7 EMS - Assault Victim Care
- 24/7 EMS - Carbon Monoxide Poisoning
- 24/7 EMS - Critical Decision Making
- 24/7 EMS - Terrorism: EMS Readiness
- 24/7 EMS - Understanding Shock
- 24/7 EMS - Scene Safety: Meth Labs
Timeline
Primary Care Paramedic
Production Paramedics
08.2023 - Current
Primary Care Paramedic
MedSource911
03.2021 - Current
Server/Bartender
Mr. Mikes
10.2020 - 04.2021
Server/ Bartender
Browns Social House
08.2019 - 09.2020
Primary Care Paramedic Practicum
Alberta Health Services
07.2019 - 09.2019
Server/ Bartender
Mr. Mikes
04.2018 - 04.2019
Server
White Bull
05.2017 - 05.2018
Barista Shift Supervisor
Starbucks
02.2015 - 10.2016
Primary Care Paramedic -
Professional Medical Associates
Emergency Medical Responder -
Professional Medical Associates
High School Diploma -
Spruce Grove Composite High School
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