Jenn Klassen
Saskatoon,Canada
Summary
RELEVANT SKILLS AND QUALIFICATIONS Task orientated Adaptable and self sufficient Organized and efficient Enthusiastic, quick learner Adaptable, able to work as part of a team or independently Take pride in work and doing it well Professional demeanor Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Value Village
Saskatoon, Canada
06.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed up to 75 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Freight and Customer Service
Home Depot
Parry Sound, Canada
03.2013 - 05.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Trained and Operated all Types of Forklifts in store/lumber yard.
Packing Supervisor/Quality Control Manager
LAKESIDE PRODUCE
Leamington, Canada
03.2010 - 03.2013
- Worked closely with CFIA Government Food Inspector.
- Inventory control/Health and Safety Leader.
- Ensured shipping and receiving were on time/proper protocols were met.
- Planned, coordinated, and directed quality control program designed to ensure continuous production of products consistent with established standards.
- Developed and analyzed statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product for shipping.
- Supervised and directed anywhere from 60-70 staff members.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Skills
- Product and Service Sales
- Staff Management
- Employee Motivation
- Order Management
- Goals and Performance
- Maximizing Profitability
- Team Leadership
- Financial Forecasting
- Customer Service
- Supply Chain Management
- Staff Training
- Sales Promotion
- Human Resource Management
- Accounting
- Microsoft Office
Timeline
Assistant Store Manager
Value Village
06.2015 - Current
Freight and Customer Service
Home Depot
03.2013 - 05.2015
Packing Supervisor/Quality Control Manager
LAKESIDE PRODUCE
03.2010 - 03.2013