Jenn Hooiveld
Summerland,BC
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Bears Den Restaurant
Penticton, BC
08.2016 - 01.2025
- Operated POS terminals to input orders, split bills and calculate totals.
- Set up tables in between patrons to reduce wait times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Informed customers of daily specials and signature menu items.
- Trained new employees on restaurant procedures and plating techniques.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Filled condiments and napkin containers during slack periods.
- Addressed complaints to kitchen staff and served replacement items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Summerland Secondary School
Summerland, BC06-1999
Skills
- Excellent Leadership
- Excellent Customer Service & people skills
- Fast on Problem Solving
Certification
SERVING IT RIGHT / FOODSAFE
Reference’s
Brenda Hamill Tracy VanReas
250-487-8911. 250-809-8117
Timeline
Server
Bears Den Restaurant
08.2016 - 01.2025
High School Diploma -
Summerland Secondary School