Jenish Tailor
Toronto,Ontario
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Technical Sales Engineer
Alight Solutions
08.2023 - 01.2024
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
- Enhanced company reputation within the industry through participation in networking events.
- Streamlined internal processes for better efficiency, resulting in faster response times for client inquiries.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
Customer Service Representative
Harvey's Restaurant
01.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Jr. Sales Engineer
Banco Aluminium Limited
01.2016 - 04.2019
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified and supported resale opportunities to achieve sales plans.
- Understanding the technical data and specifications that a designer or technician requires.
- Evaluating supplier options.
- Facilitating communication between company stakeholders, managers and other team members regarding technical procurement.
Education
Graduate Certificate - Project Management
Fleming College
08.2024
Graduate Certificate - Quality Assurance - Manufacturing And Management
Conestoga College
Kitchener, ON12.2023
Graduation - Mechanical Engineering
Gujarat Technological University
India06.2015
Skills
- Solution selling
- Sales process optimization
- Sales Training
- Product Demonstration
Timeline
Technical Sales Engineer
Alight Solutions
08.2023 - 01.2024
Customer Service Representative
Harvey's Restaurant
01.2023 - 07.2023
Jr. Sales Engineer
Banco Aluminium Limited
01.2016 - 04.2019
Graduate Certificate - Project Management
Fleming College
Graduate Certificate - Quality Assurance - Manufacturing And Management
Conestoga College
Graduation - Mechanical Engineering
Gujarat Technological University
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