Jenish Patel
Mississauga,ON
Summary
Experienced and adaptive customer service and marketing professional with a proven track record of enhancing customer satisfaction and loyalty. Skilled in managing high-volume inquiries, building customer relationships, and executing marketing strategies to improve engagement. Proficient in communication, content creation, and compliance. Seeking to contribute strong interpersonal and problem-solving abilities to a forward-thinking organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Embark Student Corp
Mississauga, Ontario
07.2024 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Relationship Officer
AU Small Finance Bank Ltd
Surat, Gujarat
05.2022 - 12.2022
- Provided financial advice to clients based on their needs and goals.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Identified opportunities to improve customer service processes and procedures.
Event Assistant Intern
ESSKAP Events
Surat, Gujarat
03.2022 - 04.2022
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Created detailed timelines and checklists to ensure smooth operation of events.
Education
Graduate Certificate - Marketing Management
Sheridan College
Mississauga, ON04-2025
Graduate Certificate - Advertising
Sheridan College
Mississauga, ON04-2024
BBA - Business Administration
Uka Tarsadia University
Surat, India05-2022
Skills
- Market research
- Social media marketing
- Advertising strategy
- Customer relationship management
- Data analysis
- De-escalation techniques
- Conflict mediation
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Certification
- Google Analytics Certification by Skillshop
- Social Media Marketing by HubSpot Academy
- Social Media Marketing Certification by Hootsuite
- Social Media Simternship by Stuken
- Build Wireframes and Low-Fidelity Prototypes by Google
- Start the UX Design Process: Empathize, Define, and Ideate by Google
- Foundations of User Experience (UX) Design by Google
- Marketing in a Digital World (with Honors) by University of Illinois Urbana-Champaign
Timeline
Customer Service Representative
Embark Student Corp
07.2024 - 09.2024
Relationship Officer
AU Small Finance Bank Ltd
05.2022 - 12.2022
Event Assistant Intern
ESSKAP Events
03.2022 - 04.2022
Graduate Certificate - Marketing Management
Sheridan College
Graduate Certificate - Advertising
Sheridan College
BBA - Business Administration
Uka Tarsadia University
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