Jenish Dhameliya
Niagara Falls,ON
Summary
As a Customer Service Representative, bring excellent abilities in verbal and written communication, active listening, and analytical problem-solving. I improve customer experiences by utilizing service-oriented approaches, comprehending customer needs, and offering tailored solutions to foster loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Rogers Communications
01.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhere to company procedures and protocols. And fulfill any supplementary tasks delegated by your supervisor.
Education
Electrical Engineering Technician - Technological Education
Niagara College
Welland, ON04.2024
Skills
- In-depth product knowledge empowers reps to provide precise guidance to customers
- A positive attitude in tough moments boosts customer satisfaction
- Efficiently liaise with the field operations team to address bicycle and station concerns
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
Languages
English
Full Professional
Wanted to make new relations with cutomers
I am eager to establish fresh connections with customers and cultivate meaningful relationships.
Timeline
Customer Service Representative
Rogers Communications
01.2023 - 01.2024
Electrical Engineering Technician - Technological Education
Niagara College
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