Jenine Bortolon
Prince George,BC
Summary
Motivated Indigenous professional with extensive experience in customer service, sales and administrative tasks.
Recently developed a solid foundation in social work roles. Contributed to client assessments, care planning, and administrative tasks, enhancing service delivery. Demonstrated effective communication and empathy in client interactions, and organizational skills in managing case documentation. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
18
18
years of professional experience
Work History
Seniors Housing Navigator
Prince George Council of Seniors
06.2024 - Current
- Community advocate. Providing information for appropriate housing options for seniors (60+).
- Assist clients complete online forms, rental applications, CPP, OAS, GIS. Refer client to networks for optimal client support as needed.
- Organized events and workshops to engage participants, enhancing their learning experience within program framework.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Tracked and reported expenses accurately to manage program budgets.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
Medical Office Assistant
Dr. Khulod Saned - Neurologist
06.2023 - 02.2024
- Adhered to strict FIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answer multi-line phone system. Sent and followed up on 500+ referrals. MSP billing. Clean and maintain waiting room and office. Ordered supplies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used Accuro to schedule appointments for doctor visits and procedures.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Assistant Manager, Framer
Direct Art Gallery
08.2016 - 01.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Quote clients, advise with selection of mats, glass and molding's which best complement their art work and prints.
- Overseeing daily operations.
- Built frames, measured & cut glass. Operated computerized mat cutter. Assembled pictures. Repairs. Handled special customer framing requests.
- Handled cash, process payments, accounts receivable, cleaned and maintained gallery, managed stock orders, shipping and receiving.
- Answer phones, take and relay messages, check emails and correspond to inquiries.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Program Coordinator
Prince George Metis Elders Society
02.2010 - 07.2016
- Developed proposals and programming for non-profit, researched and applied for grants.
- Prepared reports and budgets.
- Networked and worked alongside various Indigenous community members.
- Developed and coordinated upcoming events, fundraisers and workshops.
- Guided youth and elders with programs and activities.
- Designed company website, brochures, business cards.
- Photographed and video recorded events for documentation and preservation purposes.
- Delivered presentations regarding Metis History and culture, taught crafts in classrooms within school district 57.
- Collected historical data and compiled series of Metis culture resource books.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
Administrative Assistant
Metis Nation BC
06.2007 - 09.2009
- Handled incoming and outgoing mail, faxes, and email correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled meetings, developed kits for meetings.
- Responsible for petty cash and bank deposits.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Digital Marketing
Alacrity Academy
Vancouver, BC07.2023
Serving It Right
Responsible Service BC
04.2023
Selling It Right
Responsible Service BC
02.2023
New Media Design And Web Development Senior Management
British Columbia Institute of Technology
Burnaby, BC04.2006
High School Diploma -
Prince George Secondary School
Prince George, BC05.1999
Skills
- 20 years clerical, customer service and sales
- Team player
- Problem solver
- Creative Adaptable and Flexible
- Positive Customer Engagement
- Time management
- Client advocacy & Crisis management
- Proficient with computers Web development/updates (Word Press, Wix, Square, Shopify) Digital photography Digital marketing
- Applications: Adobe Creative Suite, Google Suite, Microsoft Office Suite, Canva, Sage 50
- Operate and basic maintenance of computers, scanners, printers, POS, postage machines, fax and telephone systems
- Ability to lift 40 Pounds
Hobbies
Daily exercise, walking in nature, yoga, reading, singing, playing guitar, golf, travelling and photography.
Timeline
Seniors Housing Navigator
Prince George Council of Seniors
06.2024 - Current
Medical Office Assistant
Dr. Khulod Saned - Neurologist
06.2023 - 02.2024
Assistant Manager, Framer
Direct Art Gallery
08.2016 - 01.2023
Program Coordinator
Prince George Metis Elders Society
02.2010 - 07.2016
Administrative Assistant
Metis Nation BC
06.2007 - 09.2009
Digital Marketing
Alacrity Academy
Serving It Right
Responsible Service BC
Selling It Right
Responsible Service BC
New Media Design And Web Development Senior Management
British Columbia Institute of Technology
High School Diploma -
Prince George Secondary School
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